Raise a Suspicious Activity Report (SAR) on all suspected mule RHB account reported by BNM NSRC Floor Manager.
Update and compile daily cases reported by BNM NSRC Floor Manager for record keeping and statistical reporting.
Follow up with PDRM on customer complaint with regard to account blocking / Orders.
Perform tagging uplifting upon confirmation from relevant parties / e-FSA.
Respond on Branch / CCC / CA / GL Team’s queries related to NSRC
Perform recovery of funds for RHB and OFI victims
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
Conduct Investigation on reported fraud cases and conclude cases timely
Data inputting, data maintenance and update of Loss Data Collection and Suspicious Activity Report when necessary.
Preparation / review fraud investigation documentation
Identify fraudulent transactions and cancel them from further processing
Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
Advice branches on action to be taken for scam related matters
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
