About the Role
We are seeking an experienced and highly detail-oriented Senior Team Member, Production Assurance / Projects to join our team at RHB Banking Group. In this role, you will play a key role in overseeing commission payment processes, managing complex payment grievances, delivering management reporting, and driving projects and system enhancements. You will work closely with multiple stakeholders to ensure operational accuracy, strong controls, and continuous improvement in production assurance functions.
What you will be doing
Oversee and perform commission payment calculations across all distribution channels, ensuring accuracy and timeliness
Manage and resolve payment grievances, including review, approval, and issuance of payment notes
Prepare and deliver comprehensive reporting to internal management, including analysis and insights
Ensure strong controls and governance over commission and payment processes
Lead or support projects and system enhancements, including improvements to the TA system
Act as a key liaison with internal stakeholders for requirements gathering, issue resolution, and project delivery
Identify process gaps and drive continuous improvement initiatives to enhance efficiency and reduce operational risk
Ensure compliance with internal policies, risk management standards, and regulatory requirements
What we're looking for
Background in finance, accounting, operations, or a related discipline
Relevant experience in production assurance, commission processing, payments, or operational reporting
Strong analytical and numerical skills with high attention to detail
Experience in project coordination or system enhancement initiatives
Good stakeholder management and communication skills
Ability to work with minimal supervision and manage multiple priorities
Proactive, responsible, and committed to delivering high-quality outcomes
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and strong opportunities for professional development and career progression. If you are ready to take on a senior role in production assurance and projects within a leading financial institution, we encourage you to apply now.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
