
This newly created position is a unique opportunity to establish and enhance Financial Crime Operations’ governance and capability. You'll have the autonomy to influence frameworks, processes and ways of working while building a strong risk culture and delivering meaningful change.
This is a hands-on leadership role that combines strategic oversight with operational execution. You'll work closely with stakeholders across the business and Financial Crimes Operations specifically to strengthen financial crime controls, drive capability uplift and ensure the organisation remains resilient to emerging financial crime threats. The Governance & Capability function has an existing Quality Assurance (QA) Team with a Team Leader and will house future Capability and Training and Procedure/Process Team Leaders and Members.
Specifically, this will include leadership and driving initiatives across the Financial Crimes Operations division such as:
You are a collaborative leader who builds trusted relationships, develops others and influences outcomes through credibility and clear communication. You foster accountability, continuous improvement and a positive team culture.
We also seek:
Qualifications in Financial Crime, Risk Management, Business, Commerce, Law or a related discipline are highly regarded, along with professional certifications such as CAMS, CFE or equivalent.
As our operational teams are based in Adelaide, Toowoomba and Brisbane, candidates from these locations are highly preferred
People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment
You’ll have access to financial and lifestyle benefits to support your success and individuality
In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.
With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.

Through the merging of People's Choice and Heritage Bank, a new larger mutual bank has arrived.
People First Bank - our new brand - says exactly what we’re all about: people. As a leading Australian member-owned bank, we’re dedicated to you, your finances and your future.
We have an inclusive, friendly, professional and motivated team that works together to achieve and grow. Operating dual head offices in Adelaide and Toowoomba, we are staying true to our heritage and loyal to our roots.
Banking for you, better for all.
People First Bank, People's Choice Credit Union and Heritage Bank are all trading names of Heritage and People's Choice Ltd ABN 11 087 651 125, AFSL and Australian Credit Licence 244310. People's Choice Credit Union may be referred to as People's Choice across this page.