Job Description

• Leads and develop the managed team, through proactive training, coaching, mentoring, professional development and performance feedback.
• Processes and verify the accuracy of orders from customer received by email, telephone, EDI or other with attention to detail and accuracy for strategic accounts.
• Initiates required action for response to customer service requests for order changes, including maintenance of order and communicates changes to the appropriate personnel / departments and Customer.
• Ensures and provides quality service to both internal and external customers.Builds and maintains ongoing relationships with customers.
• Responsible for the timely resolution and communication to a variety of customer complaints and issues including the implementation of corrective action plans relating to customer service working with the Complaints Specialist.
• Serves as communication link between customers and sales team to assure customer’s needs are met.
• Initiates meetings to resolve customer issues due to order delay, backorders, returns, etc. with the appropriate teams i.e. Product Management, Quality Managers, Transportation, Warehousing, etc.
• Maintains SAP master data by updating account information. Provide back up support to team when out of the office due to vacation, travel or sick.

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