As a Senior Talent Development Specialist, you will facilitate training for agents and their staff through virtual and in-person experiences, using adult-learning best practices to drive engagement, skill adoption, and performance.
You will report to the Senior Manager, Talent Development.
We are hiring 2 people!
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Position Compensation Range:
Pay Rate Type:
Salary
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities
Facilitate instructor-led, virtual, and hybrid learning experiences for agents and their staff.
Prepare for each session by reviewing learner needs, tailoring activities, and ensuring materials, technology, and logistics are ready for smooth delivery.
Create a psychologically safe, inclusive learning environment; manage group dynamics; and adapt delivery in real time based on participant feedback and performance.
Partner with business stakeholders to understand performance needs and translate them into learning objectives, session content, and reinforcement strategies.
Evaluate learning effectiveness using participant feedback and outcomes data; summarize insights and recommend improvements to content, facilitation approach, and follow-up support.
Coach participants to support skill application on the job.
Contribute to the design and continuous improvement of learning programs, including updating facilitator guides, participant materials, and experiential activities.
Serve as a senior member of the learning team by mentoring other facilitators, modeling facilitation excellence, and helping standardize facilitation practices.
Maintain expertise in learning trends, facilitation methods, and relevant business/functional knowledge; incorporate new techniques and tools as appropriate.
Specialized Knowledge & Skills Requirements
Demonstrated experience providing customer-driven solutions, support, or service.
Demonstrated experience designing and developing online, instructor-led, or blended learning programs related to leadership or management development.
Demonstrated verbal, written, and social media communication skills that support culture and strategy.
Demonstrated experience with content design and development tools and languages.
Solid knowledge and understanding of project management.
Extensive knowledge of instructional design models and assessment methods.
Demonstrated experience analyzing, building, editing, and assessing curricula for different learning environments (asynchronous and synchronous).
Preferred skills:
Knowledge of insurance and insurance products.
Demonstrated experience facilitating adult learning.
Licenses
• Not applicable.
Travel Requirements
• Up to 25%.
Physical Requirements
• Work that primarily involves sitting/standing.
Working Conditions
• Not applicable.
Offer to selected candidate will be made contingent on the results of applicable background checks
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
Sponsorship will not be considered for this position unless specified in the posting
In this hybrid role you will be expected to work 10 days per month out of one of the following offices: Madison, WI, Boston, MA, Denver, CO, Phoenix, AZ, St. Joseph, MO, Hopkins, MN.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
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For more than 90 years, American Family Insurance has built its reputation on sound principles. We strive to provide you industry-leading service, exceptional claims experience and products that build long-term relationships. This is accomplished by treating policyholders fairly in a helpful and caring way and making it easy and convenient to work with us. We know our customers like family.
American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been. The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management and the character and good judgment exercised at all levels of our organization. It’s a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.
1-800MYAMFAM (1-800-692-6326)
