Job Description

The Senior Talent Development Partner is a senior-level individual contributor responsible for designing, building, and optimizing the credit union’s learning ecosystem. Reporting to the VP of Learning and Development, this role focuses on creating scalable, high-impact training solutions that support employee performance, elevate the member experience, and align with Mirastar’s values and service philosophy. This position serves as a subject matter expert in learning management systems, instructional design, and learning strategy, partnering across departments to deliver innovative, compliant, and member-centric training programs. While not responsible for direct people management, the Senior Talent Development Partner leads through influence, project ownership, and expertise. This role operates as a highly collaborative individual contributor within the Talent team. The Senior Talent Development Partner is expected to balance hands-on execution, managing projects, systems, and processes that support employee success and enhance the member experience. Occasional travel may be required to support in-branch or in-person training initiatives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: BA degree in training, adult education, curriculum development, organizational development, or a related field, 5-7 years’ experience with a minimum of four years of experience delivering hands-on and virtual training programs. Experience working with Credit Unions is desirable.
• Certificates, Licenses, Registrations: None required.
• Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California.

ESSENTIAL FUNCTIONS

• Design and implement enterprise-wide learning solutions that align with Mirastar’s mission, values, and strategic priorities
• Develop engaging training programs that strengthen member service, product knowledge, and operational excellence across the organization
• Partner with business units to assess needs, identify performance gaps, and develop targeted learning solutions
• Enhance onboarding programs that reflect Mirastar’s culture and set employees up for success
• Develop and maintain curriculum across key areas, including member service, consumer and real estate lending, systems training, and compliance
• Ensure all training content aligns with applicable regulatory requirements (e.g., BSA/AML, Fair Lending), internal policies, and role specifications
• Establish and maintain instructional design standards, templates, and best practices for consistency and scalability
• Manage and optimize multiple Learning Management Systems (LMS) and related technologies, including course deployment, tracking, and reporting
• Support organizational projects, including system implementations, content rollouts, and process improvements
• Measure and evaluate training effectiveness using data, feedback, and performance metrics; recommend and implement enhancements
• Support organizational change initiatives by developing training that enables the smooth adoption of new processes, systems, and products
• Serve as a trusted advisor and resource to stakeholders, providing guidance on training approaches and learning solutions
• Prepare metrics and reports as requested by management
• Coordinate with subject matter experts to design department-specific learning modules to enhance skill levels
• Support training activities and outside training consultants
• Manage all logistical aspects for various training programs: coordinate/communicate with participants, presenters, and managers, send out calendar reminders, update internal Master Training Calendar, prepare agendas/packets; when applicable: order refreshments/meals, set up meeting space, check equipment, etc.
• Create/support other software training for CU staff (e.g., soft/technical skills training)
• Maintain a keen understanding of training industry trends, developments, and best practices
• Compliance with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to supervisor and BSA Officer.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Dynamic and engaging presentation skills
• Passionate about learning and developing talent
• Ability to create innovative solutions by leveraging technology to increase optimization of training output
• Strong project management skills with the ability to manage multiple priorities independently
• Excellent communication and collaboration skills, with the ability to influence without direct authority
• Analytical mindset with experience measuring training effectiveness and using data to drive improvements
• Strong writing skills and ability to tell stories with infographics and visuals
• Attention to detail in composing and proofreading training materials
• Ability to effectively manage time, establish priorities, and meet deadlines
• Energetic, forward-thinking, respectful, and creative individual with high standards and an appropriate professional image
• Demonstrated understanding of adult learning principles and instructional design methodologies (ADDIE, SAM, or similar)
• Demonstrated ability to learn and apply training-related software
• Ability to process and follow specific instructions and directives with emphasis on details and producing quality results
• Broad knowledge of and practical experience with operational functions, products, and services, and the laws and regulations that affect the Credit Union
• Proactive and solution-oriented with the ability to work in an environment of flexible and changing work policies/procedures
• Ability to motivate, influence, and train others
• Proficient in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook
• Experience with managing and optimizing Learning Management System(s) and eLearning tools
• Hungry: Demonstrates a strong drive for continuous learning, growth, and expanded responsibility. Self-motivated, diligent, and proactive in identifying the next step and the next opportunity to contribute.
• Humble: Operates with low ego and high respect for others. Actively recognizes and elevates the contributions of teammates, prioritizing collective success over personal recognition. Approaches work with openness, respect, and a collaborative mindset, welcoming diverse perspectives and constructive feedback.
• Works Intelligently: Demonstrates strong situational awareness and sound judgment. Understands group dynamics, uses intuition, emotional intelligence, and thoughtful decision-making to navigate complex interactions to achieve the best outcomes.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

• Full-time hours required, with additional work hours as necessary to accomplish objectives, goals, and projects.
• Occasionally lift and/or move up to 10 pounds.

EEO STATEMENT

Mirastar encourages diverse applicants to apply for all positions. Mirastar does not discriminate in employment opportunities or practices on the basis of race, color, religion, creed, sex, familial status, marital status or domestic partner status, national origin, age, disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition including genetic characteristics, veteran or military status, sexual orientation, gender identify, gender expression, any persons holding an undocumented “AB 60” driver’s license, or any other characteristic protected by law. This provision also includes the perception that anyone has any of the above characteristics or is associated with a person who has or is perceived as having any one of these characteristics. Discrimination based on any of these protected classifications is unlawful and is a violation of company policy. The Company makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Mirastar Federal Credit Union reserves the right to revise or change job duties and responsibilities as the need arises.