Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company’s core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives. Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience!
Collaborative Work EnvironmentAt PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
Senior Talent Development Consultant
The Senior Talent Development Consultant plays a key role in designing, delivering, and evaluating impactful learning and leadership development experiences for PetSmart associates across Stores, Distribution Centers, and the Home Office. This role partners closely with HR and business leaders to identify development needs and create scalable, sustainable solutions that drive associate growth, leadership effectiveness, and business performance.
Essential Duties and Responsibilities:
Consulting & Collaboration
· Partner with business leaders, program managers, and subject matter experts to assess talent development needs.
· Recommend and build appropriate solutions that align with business goals and drive measurable outcomes.
· Influence stakeholders to adopt learning solutions and support change initiatives.
Talent Development Design
· Design and develop engaging learning experiences across multiple modalities (eLearning, ILT, virtual, job aids, videos) that support both functional/technical and leadership development.
· Facilitate in-person and virtual learning sessions, workshops, and onboarding events for associates and leaders at various levels.
· Update and revise existing programmatic content to reflect changes in business priorities, policies, or best practices.
· Apply adult learning principles and instructional design best practices to ensure high-quality, learner-centered experiences.
Project & Program Management
· Manage multiple projects with overlapping timelines, ensuring timely delivery and alignment with strategic priorities.
· Create and execute implementation plans that ensure adoption, sustainability, and a high-quality participant experience.
· Monitor logistics, communications, and enrollment for programs and events.
Evaluation & Continuous Improvement
· Use analytics and feedback to evaluate program effectiveness and recommend improvements.
· Track learning impact on business performance and talent effectiveness.
Supervisory Responsibilities:
· None
Education and Experience:
· Bachelor’s degree in Instructional Design, Adult Learning, Organizational Development, or related field.
· 3–5 years of experience in learning and development, with exposure to leadership development preferred.
· Strong instructional design, facilitation, and consulting skills.
Technical Skills:
· Strong facilitation, instructional design, and consulting skills.
· Proficiency in Articulate Storyline/Rise and Adobe Creative Suite.
· Ability to manage multiple priorities in a fast-paced, dynamic environment.
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.
At PetSmart, we’ll do Anything for Pets. ❤️🐾 And the people who love them! Because we’re those people, too. Pets inspire and motivate us to bring our best selves to work each day. Our associates are devoted to ensuring that pets’ lives are happy and healthy. So, naturally, we’re devoted to ensuring that PetSmart is a happy and healthy workplace, too. Whether based in a store, salon, PetsHotel, distribution center, or at our home office, you’ll find yourself inspired and empowered to go further, reach higher, and make the most out of your #LifeAtPetSmart.
As the largest specialty retailer in North America, we’re proud to employ approximately 50,000 associates across 1,660+ stores, seven distribution centers, and two home offices. Through our work with PetSmart Charities® and PetSmart Charities of Canada®, we’ve helped 11 million pets find their forever homes, donated over $500+ million in grants to make a difference, and earned the title of the leading funder for animal welfare.
PetSmart takes data privacy very seriously, so please be aware that PetSmart will never ask for personal information, such as a driver’s license number or financial information before a candidate accepts an employment offer. Candidates will be asked to provide a social security number in the job application via PetSmart’s secured applicant tracking system, which can be accessed only via www.careers.petsmart.com. Candidates will never be asked to provide any of this information via e-mail.
