Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Help shape the future of Talent Acquisition at FOS.
Join a team where Purpose is at the heart of everything we do, Ambition drives us to be the best we can be, Respect shapes our culture and Trust builds our foundation.
We're not just hiring we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
We are open to exploring candidates who’s preferred location is either London or Coventry
Salary: £42,445 London
Salary: £37,636 Coventry
Reporting to: Talent Acquisition Workforce Planning Lead
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
This is an exciting time to join our Talent Acquisition team. We’re evolving how we attract, engage and hire talent, moving beyond traditional recruitment towards a more proactive, skills-led and insight-driven approach.
As a Senior Talent Acquisition Adviser, you’ll play an important part in that journey, partnering with leaders to understand future workforce needs, developing targeted attraction and direct sourcing strategies, building talent pipelines and championing internal mobility. You’ll also help us make smarter use of data, technology and AI, while continuing to deliver an inclusive and high-quality candidate experience.
As a Senior Talent Acquisition Adviser, you’ll be at the heart of how we attract and hire the talent we need for the future.
You’ll lead a varied portfolio of complex and high-volume recruitment campaigns, working as a trusted partner to hiring managers and our Talent Acquisition and Workforce Planning Leads. Bringing your recruitment expertise, market knowledge and insight, you’ll challenge thinking, shape attraction and assessment strategies and help managers make confident, evidence-based hiring decisions.
You won’t just wait for applications to come to you. You’ll use proactive and direct sourcing techniques to identify and engage great talent, build pipelines and make sure we’re reaching the right people with the right skills.
From attraction and assessment through to offer, you’ll create a seamless, inclusive and engaging candidate experience, while using recruitment data and market insight to continually improve how we hire.
You’ll also embrace our growing use of AI and recruitment technology, using approved tools to enhance sourcing, generate insight and support better decision-making, while keeping professional judgement, ethical use and human oversight at the heart of recruitment.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
We pride ourselves on our reward package, and it reflects the importance of the work our people do. We offer highly competitive and transparent pay and benefits, bringing together base salary, generous non-contributory pensions, private healthcare and a wide range of other benefits including:
Designed to be flexible across different life stages, our approach goes beyond a one size fits all model - recognising contribution and supporting wellbeing.
Let’s Make This Easy.
Please upload a copy of your CV. Successful applicants will be invited to complete an online assessment and an initial video interview. As we’re recruiting for several roles, we plan to hold final interviews every Friday from 20th November.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
We are proud to be a Disability Confident Leader and, under the scheme, will progress a fair and proportionate number of disabled applicants who meet the minimum criteria to interview. Interviews may be conducted via video, telephone, or a panel Interview, with some vacancies requiring an online assessment to measure the minimum criteria
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
How we use AI in our recruitment process.
We use HiredScore, an AI supported recruitment tool, to help our Talent Acquisition team and hiring managers review applications in a structured and consistent way. HiredScore supports the process; but people remain responsible for all recruitment decisions.
For more information on how this works, please refer to the FAQs document here
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions
If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.
When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.
Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.
