Job Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

What is the role

This Senior Systems Engineer will design, implement, support, and optimize technology solutions across client environments, while acting as a technical expert, escalation point, and key contributor to project delivery, solution design, and continuous improvement initiatives.

The following include but may not be limited to the responsibilities of the Senior Systems Engineer:

• Provide remote support and maintain client systems
• Install, configure, upgrade, and repair hardware/equipment
• Troubleshoot and resolve hardware, network, and system issues
• Gather requirements and recommend suitable technologies
• Develop technical designs and documentation
• Monitor systems, logs, and manage incidents
• Work with vendors and ensure compliance with standards
• Support projects, solution design, and infrastructure planning
• Provide pre-sales technical input (quotes, proposals)
• Act as escalation point and technical SME; mentor juniors
• Maintain documentation, automate processes, and improve systems
• Keep skills updated and accurately track daily activities

Work Set-up / Work Schedule

• Remote
• 8:30am - 5:00pm AEST

Who we are looking for

Successful candidate must possess:

• Must have 7+ years of experience in systems engineering
• Must have experience in system architecture, including complex solution design and delivery
• Strong problem-solving, communication, teamwork, and leadership skills
• Hands-on experience with:
• Bachelor’s degree in computer science, Engineering, or a related field

What we offer

• Day 1 HMO for you + 1 free dependent after probation period
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .