Peoplegig

Senior Systems Engineer

Peoplegig  •  National Capital Region, PH (Onsite)  •  2 hours ago
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Job Description

Role Brief

A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.


Key Role Deliverables

  • Manage and troubleshoot M365 + Google Workspace environments
  • Provide advanced Windows & macOS endpoint support
  • Use NinjaRMM (or similar) for monitoring, scripting, and automation
  • Resolve 6+ tickets per day on average
  • Handle 4–5 client environments with proactive maintenance during downtime
  • Support MDR/SOC tools (Huntress or Field Effect preferred)
  • Ensure high-quality communication and customer satisfaction
  • Participate in small to medium IT tasks/projects when needed
    

Education Requirement

Bachelors degree in IT, Computer Science, or related field not required

Minimum Years of Experience in similar role

3-5 years in an L2 engineer or MSP support role


Technical System Experience

  • M365 administration (Exchange Online, Teams, OneDrive, Entra/Azure AD)
  • Google Workspace administration
  • Windows 10/11 and macOS advanced troubleshooting
  • RMM tools: NinjaRMM preferred, but Atera, N-able, ConnectWise, Kaseya, SuperOps also acceptable
  • Scripting: PowerShell (preferred) or Bash
  • Security exposure: MDR/EDR experience (Huntress or Field Effect highly beneficial)
  • Ticketing systems & KB documentation
Peoplegig

About Peoplegig

Peoplegig Global is an experienced partner in designing, building, and managing offshore teams in the Philippines. With over 20 years of global experience, we empower our people and businesses to be agile and responsive by providing cost-effective solutions. Our comprehensive approach includes upfront transition services to meet our client partners' needs.

At Peoplegig Global, we understand the importance of building invested relationships for the success of your offshore team. Our in-market business consultants understand your unique business needs, providing a hassle-free experience and accelerating success. With us, offshoring goes beyond boundaries, creating a powerful extension of your local team with highly talented people offshore for exponential growth and success in your business.

We pride ourselves on our ability to understand our client and match people and process to the maturity and culture of each engagement. Our experience in offshoring and recruitment allows us to create sustainable relationships and strong foundations. We are passionate about building successful and sustainable teams through innovative and proven practice.

Our brand Peoplegig recognises the diverse needs of our clients and the broad talent available across the globe. Our brand is synonymous with our range of recruitment and contract models that provide sustainable partnerships and flexibility for our clients and employees. We believe our role is critical in equipping clients with the right talent aligned with their culture. We pride ourselves on embedding this into our engagement process.

Our transition methodology differentiates us our successfully managing all scales of transformation and change programs involving offshoring ensures success and confidence. Our team brings large scale business methodology to small to medium size businesses.

Our purpose is connecting the right people.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Brisbane, AU
Year Founded
2022
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