Job Description

About ORS

ORS is one of Australia's leading allied health and workplace rehabilitation providers, supporting thousands of clients nationally through a network of more than 20 locations and a workforce of over 750 employees.

Technology is critical to everything we do. From our clinical systems and national network to collaboration platforms and cyber security controls, our infrastructure enables staff across the country to deliver services that make a genuine difference in people's lives.

The Opportunity

Based at our Gosford office, the Senior Systems Engineer is the technical anchor of our IT function.

This is a hands-on senior role responsible for the infrastructure that underpins every ORS location nationally. You will also lead and mentor our IT Service Desk team, ensuring high standards of customer service, technical support and operational excellence.

It is a genuine blend of deep technical engineering and people leadership. One day you might be planning a network upgrade, troubleshooting a complex infrastructure issue or delivering a major system rollout. The next, you could be coaching a Service Desk Analyst through a challenging escalation, improving operational processes or helping shape the future direction of our technology environment.

If you enjoy ownership, autonomy and variety, this role offers the opportunity to have a direct impact on both the technology platform and the people who support it.

What You'll Do

Leadership & Service Delivery

• Help lead, mentor and develop the IT Service Desk team
• Establish and maintain high standards for ticket triage, escalation, response times and customer service
• Act as the senior escalation point for complex technical issues
• Drive continuous improvement across support processes, documentation and service delivery
• Foster a customer-focused culture across the IT team

Infrastructure & Operations

• Own and maintain the wide area network across 20+ national sites
• Manage Cisco and Ubiquiti networking infrastructure, including routers, switches, wireless networks and site-to-site connectivity
• Maintain and improve core data centre infrastructure, routing and switching environments
• Administer and optimise the XCP-ng virtualisation platform and associated workloads
• Manage Windows Server, Active Directory, Group Policy, DNS and DHCP services
• Administer Microsoft 365 services, including Exchange Online, SharePoint and Entra ID
• Manage endpoint management platforms, remote monitoring tools and endpoint security solutions
• Operate network monitoring and alerting platforms to proactively identify issues
• Maintain backup, disaster recovery and business continuity capabilities
• Administer the UniFi wireless estate and 3CX telephony environment
• Ensure infrastructure security, availability and performance standards are maintained

Projects & Improvement

• Plan and deliver infrastructure projects, upgrades and technology rollouts
• Contribute to technology strategy and roadmap planning
• Identify opportunities for automation and operational efficiency
• Maintain accurate technical documentation, standards and configuration baselines

What You'll Bring

• 5+ years' experience in systems, infrastructure or network engineering roles
• Recent experience operating at a senior engineering level
• Demonstrated experience leading, mentoring or supervising technical support teams
• Strong routing and switching knowledge, particularly Cisco environments
• Solid experience administering Windows Server, Active Directory and Group Policy
• Microsoft 365 and Entra ID administration experience
• Virtualisation experience, ideally XCP-ng or Citrix XenServer
• Experience with endpoint management, RMM platforms and endpoint security solutions
• PowerShell scripting and automation skills
• Strong troubleshooting, communication and stakeholder management skills
• The ability to prioritise effectively and remain calm under pressure

Desirable

• Microsoft or Cisco certifications
• Experience with Supermicro server infrastructure
• Experience with network monitoring platforms and IP telephony systems
• Exposure to healthcare, allied health or community services organisations
• Experience supporting geographically dispersed environments
• Current driver's licence and willingness to travel occasionally to interstate sites

Why Join ORS?

• Broad ownership of a large and diverse technology environment
• Significant autonomy and influence over infrastructure decisions
• Opportunity to lead and develop an established Service Desk team
• Exposure to networking, cloud, virtualisation, security and telephony technologies
• Stable, full-time employment with a respected national organisation
• A chance to directly support the staff and clients who rely on our services every day

If this sounds like the job for you, don’t miss this opportunity and apply now!

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBTQIA+ and people with disabilities.