Job Description

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow

About the Role (your why)

Our Infrastructure & Operations Team are responsible for providing reliable, secure, and scalable technical environments to support both Datacom and our customers across New Zealand. As a Senior Systems Engineer, you’ll take a leading role in implementing initiatives that enhance client operational standards, drive consistency in delivery, and ensure our technology environment remains robust and high performing. Working across Datacom’s corporate infrastructure, you’ll operate, maintain and improve systems software, hardware, and cloud services while providing technical support and mentorship to your peers.

Our offices are based in New Zealand and the team is hybrid with 2 days minimum in office and 3 days work from home.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Systems Engineer you will be focused on:

• Operating, maintaining, and improving Datacom’s technical infrastructure across corporate hardware, software, and cloud platforms.
• Designing and implementing solutions that align with Service Level Agreements and customer requirements
• Providing guidance, technical expertise, and mentorship across Datacom’s engineering teams
• Liaising with vendors and vendor relationship managers to ensure strong support and escalation processes
• Installing, testing and maintaining systems software, operating systems and firmware for assigned projects
• Participating in technology roadmapping, product testing, and feedback loops to ensure proactive capability development
• Monitoring and improving system performance across corporate platforms
• Conducting user requirements analysis and advising customers on systems software and applications design
• Implementing change requests in line with Datacom’s change management standards
• Continuously improving practices through analysis and review
• Ensuring health, safety, and security practices are embedded in daily operations
  

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements—and this can mean we evolve in our roles to meet those needs

What you’ll bring

Required experience:

• 6+ years’ experience in server management within professional or managed services environments
• Advanced operating system and application knowledge across Windows and Linux
• Experience with cloud platforms (Azure, AWS) and virtualisation technologies
• Proven proficiency in system monitoring, patching methodologies, firmware updates, and security management
• Scripting and automation experience in PowerShell or similar
• Strong analytical, consultative, and problem-solving skills, with an ability to build effective relationships with stakeholders and customers
• Industry certifications such as MCSE, RHCSA, VCP, Azure or AWS
• Excellent verbal and written communication skills
• Strong time management and prioritisation skills to handle multiple projects, manage competing priorities effectively, and hit the ground running in a fast-paced, customer-focused environment.
  

Nice to have:

• Experience with VMware ESXi, Citrix, and desktop virtualisation
• Experience with Big Fix and PowerShell desirable
• Familiarity with the ITIL framework and change management process in an enterprise environment
• Knowledge of Terraform / Ansible and ability to write playbooks for automation tasks
• Bachelor’s degree in IT, Computer Science, Engineering, Technology or similar discipline
• Exposure to Satellite or Solaris systems operations

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.

It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.

You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges—so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Requirements

#LI-Hybrid