Job Description

Senior Systems Development Engineer

Our Escalation Engineering team ensures that customers using Dell Technologies Data Protection portfolio—such as Data Domain, PowerProtect Data Manager (PPDM), and the broader PowerProtect suite—have the resilient, flexible, and high‑performance software systems required in a world driven by data integrity and cybersecurity threats. Operating as deep technical experts at the cutting edge of data‑protection engineering, we bridge customer support, field services, and product engineering to identify root causes of complex protection issues, recommend architectural adjustments, and influence product enhancements. We troubleshoot intricate backup workflows, recovery operations, replication configurations, and storage‑efficiency mechanisms when customer environments exceed expected operational boundaries. We advocate for customer needs throughout the development lifecycle to drive stronger reliability, performance, and usability in future product iterations.

Join us to do the best work of your career and make a profound impact as a Senior Systems Development Engineer - Data Protection (PPDM/Data Domain) on our Escalation Engineering team in Bangalore

What You’ll Achieve

As a Senior Systems Development Engineer / Escalation Engineer, you will have deep expertise in PowerProtect Data Manager, Data Domain systems, protection policies, storage efficiency mechanisms, replication, cloud‑tier workflows, and the overall Dell Technologies data‑protection ecosystem. You will troubleshoot complex backup, restore, orchestration, and data‑movement issues escalated from customer support, identify enhancements to improve product reliability and customer experience, and directly influence the data‑protection software roadmap.

You will:

• Troubleshoot complex backup, restore, replication, and retention issues across PPDM, Data Domain, and integrated data‑protection workflows to determine root cause and drive resolution.
• Communicate clearly—both verbally and in writing—to simplify and explain complex data‑protection concepts for customers and internal stakeholders.
• Collaborate closely with Product Engineering, Software Development, and Product Management to identify systemic issues and drive prioritization of improvements based on customer impact.
• Develop and deliver internal training, documentation, and troubleshooting guides focused on data‑protection best practices, PPDM workflows, and Data Domain operations.
• Prepare and maintain technical documents required by support, engineering, and field teams—ranging from high‑level architectures to deep‑dive data‑path analysis and lead closed‑loop corrective‑action initiatives to address recurring defects, operational gaps, and process issues related to the data‑protection software stack.

Essential Requirements

• 5+ years of experience in data protection engineering, backup infrastructure, and systems engineering,
• Strong linux/unix systems and debugging background, including systems programming in C, multi-threading, algorithms, data structures, operating systems, file systems, and advanced troubleshooting using tools like GDB
• Expertise in Linux (primary) with hands-on experience across VMware, Windows, and heterogeneous workloads; proficient in scripting/programming, databases, backup agents, cloud integrations, and modern protection hardware platforms.
• Advanced networking knowledge (TCP/IP) as applied to backup traffic, storage connectivity, data throughput, and replication paths.

Desirable Requirements

• Bachelor’s degree
• Expertise in Data Domain (DDOS, Boost, replication, cloud tiering) and PowerProtect Data Manager (PPDM) including assets, protection engines, and storage workflows.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment