Job Description

The Senior Systems Analyst is responsible for analyzing a customer’s business and information service needs. Playing a critical role in analyzing, designing, and implementing complex IT solutions to meet and support the strategic objectives of the organization. This position requires a deep understanding of business processes, systems architecture, and advanced technical skills to provide comprehensive solutions that enhance operational efficiency and drive business growth. Proactively determines, defines, develops and recommends best delivery solutions by outlining and documenting scope of work. Logically and timely analyzes, manages and develops system documentation. Is responsible for leadership and mentoring information services to customers at all levels. This includes focusing on customer needs by accurately listening, interpreting and responding to customers in a friendly manner. Collaborate with peers and to deliver quality services in conjunction with the mission and strategic objectives of Independence Health System while continuing to maintain job knowledge and skills to meet the ever changing needs of customers.

Senior systems analyst utilizes their vast knowledge and extensive work experience in conjunction with sounds judgement to make crucial decisions regarding system design. The senior analyst will explore new technologies and determine feasibility for the organization. They will mentor systems analysts and foster knowledge transfer and growth. They will take a lead in follow through and resolution to complex issues and requests.

Essential Job Functions

• Collaboration with stakeholders to understand, document and design business needs and system requirements.
• Operates as an escalation contact for Information Services support by identifying problems and investigating the issues in a timely manner, taking appropriate actions to resolve problems independently. Escalating and consulting with vendors and management as appropriate.
• Installs, maintains and manages systems in accordance with departmental procedure and Independence Health System policies.
• Monitors applications and takes action to ensure system security, stability and reliability and proactively addresses needs for upgrades and patching
• Develops processes and documentation for Information Technology Knowledge base including education for the Information Technology department.
• Makes significant contributions to crucial decisions regarding application design, functionality and planning for future releases.
• Researches and stays up to date on new functionality for applications, determining feasibility to resolve current issues or meet needs for future planning involving new products and functionality.
• Mentors analysts for knowledge transfer and enhanced analytical skills.
• Responsible for troubleshooting and bringing complex issues to resolution.
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Bachelors Degree in Information Technology or other related field.
• 3-5 years of experience in IT analysis and application system environment.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of clinical practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Experience in Healthcare setting.

License, Certification & Clearances

• Act 34-PA Criminal Record Check from the PA State Police system

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Extreme Heat

X

Extreme Cold

X

Heights

X

Confined Spaces

X

Extreme Noise(>85dB)

X

Mechanical Hazards

X

Use of Vibrating Tools

X

Operates Vehicle (company)

X

Operates Heavy Equipment

X

Use of Lifting/Transfer Devices

X

Rotates All Shifts

X

8 Hours Shifts

X

10-12 Hours Shifts

X

On-Call

X

Overtime(+8/hrs/shift; 40/hr/wk)

X

Travel Between Sites

X

Direct Patient Care

X

Respirator Protective Equipment

X

Eye Protection

X

Head Protection (hard hat)

X

Hearing Protection

X

Hand Protection

X

Feet, Toe Protection

X

Body Protection

X

Latex Exposure

X

Solvent Exposure

X

Paint (direct use) Exposure

X

Dust (sanding) Exposure

X

Ethylene Oxide Exposure

X

Cytotoxic (Chemo) Exposure

X

Blood/Body Fluid Exposure

X

Chemicals (direct use) Exposure

X

Mist Exposure

X

Wax Stripper (direct use)

X

Non-Ionizing Radiation Exposure

X

Ionizing Radiation Exposure

X

Laser Exposure

X

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.

Essential – Absolute Necessity.

Marginal – Minimal Necessity.

Constantly – 5.5 to 8 hours or more or 200 reps/shift.

Frequently – 2.5 to 5.5 hours or more or 32-200 reps/shift.

Occasionally – 0.25 to 2.5 hours or 2-32 reps/shift.

Rarely – Less than 0.25 hours or less than 2 reps/shift.

Physical Condition

Essential

Marginal

Constantly

Frequently

Occasionally

Rarely

Never

Bending (Stooping)

X

Sitting

X

Walking

X

Climbing Stairs

X

Climbing Ladders

X

Standing

X

Kneeling

X

Squatting (Crouching)

X

Twisting/Turning

X

Keyboard/Computer Operation

X

X

Gross Grasp

X

Fine Finger Manipulation

X

Hand/Arm Coordination

X

Pushing/Pulling(lbs. of force)

X

Carry

X

Transfer/Push/Pull Patients

X

Seeing Near w/Acuity

X

Feeling (Sensation)

X

Color Vision

X

Hearing Clearly

X

Pulling/Pushing Objects Overhead

X

Reaching Above Shoulder Level

X

Reaching Forward

X

Lifting Floor to Knuckle

###

X

Lifting Seat Pan to Knuckle

###

X

Lifting Knuckle to Shoulder

###

X

Lifting Shoulder to Overhead

###

X

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.