Job Description

Netrio is a leading MSP in North America, specializing in IT solutions for small- to mid-market enterprises. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development.

About the role

As a dedicated Sr. Systems Analyst, you will have a significant impact at Netrio working with one of our valued clients. Our clients will look to you as a subject matter expert when it comes to purchasing and setting up new equipment within their environment. You have the ability to create a positive experience for our clients and influence their impression of Netrio.

You will be using cutting edge technology in supporting various clients, as well as, evaluating all nodes in an environment and making recommendations, based on the client’s requirements. The Sr. Systems Analyst will be a level 2-3 support role. You will need to have a good understanding of WIN10 and WIN11, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

What you'll do

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding/offboarding

Qualifications

• Minimum 5 years desktop support experience at hedge fund or investment advisor ideally
• Exceptional customer service with strong written and oral communication skills
• Strong drive and passion for technology and self-development
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Keen attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Experience supporting mobile devices
• Experience supporting remote users and troubleshooting remote VPN/VDI connections
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus