Job Description

Minimum 5 years of relavent work experience.

5 to 8 years of work experience

Fixed work shift with on-call readiness, including schedule adjustment for product deployment events.

Desired Skills

* ITIL , Helpdesk experience , Communication skills , Customer relationship

* Business Analysis Planning and Monitoring.

* Requirements Analysis and Design Definition.

* Project Management experience supporting Enterprise Operations.

* Basic Understanding of Windows servers and Azure technologies.

* Knowledge of Change Control/RFC processes

* Work in culturally diverse environments.

* Knowledge of Data Center operations and vendor management.

* Experience working within SLA parameters (documentation, coordination).

* Proficiency in Microsoft Excel and Power BI.

* Strong analytical, and critical thinking skills.

* Excellent written and oral communication skills.

* Proactiveness and ability to work independently with minimal direction.

* Strong grasp of business processes and industry regulations, particularly in Healthcare environments.

Responsibilities

* Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.

* Plan deployment of new solutions with cross-team communication.

* Engage in continuous improvement and enhancement planning for Infrastructure services.

* Analyze technical and business needs to recommend solutions through team interactions.

* Build and maintain positive relationships with clients, vendors, consultants, and end-users.

* Stay updated on domain-specific developments and integrate them into enterprise systems.

* Ensure proper documentation and accountability in project management and methodologies.

* Support coordination of cross-Enterprise, highly available applications on a global network.

* Collaborate with Development Teams for troubleshooting and deployment issue resolution.

* Manage multiple tasks effectively with strong time management and prioritization skills.

* Communicate clearly with both technical and non*technical teams.

* Possess basic knowledge of MSSQL databases, programming concepts, AI, machine learning, and cloud computing.

* Focus on integrating AI/automation, advanced data analytics, and hybrid skills blending business strategy with technology.

* Documenting Change Controls and Monitor change management and product lifecycle.

* Coordination across teams to ensure compliance.hem