Job Description

The Senior Systems Analyst plays a pivotal role within the Technology division, primarily responsible for designing systems, providing subject matter expertise on technical solutions, and compiling technical specifications from business requirements. This role operates at Level 1 in the Technology role family, focusing on quality and supporting various business processes. The position entails critical thinking, problem-solving, and a keen focus on customer service excellence.

Key Responsibilities:

1. System Design and Technical Expertise:
   • Design robust systems based on business requirements, collaborating closely with Business Analysts and Solution Architects.
   • Provide subject matter expertise on technical solutions, ensuring alignment with organizational goals and standards.
   • Compile detailed technical specifications, considering factors such as scalability, performance, and security.
   • Collaborate with Database Administrators to establish efficient table designs and ensure data integrity.
2. Cost Containment and Efficiency:
   • Contribute to cost efficiencies by responsibly utilizing resources and identifying areas for cost containment.
   • Identify and escalate potential risks that may lead to increased costs, and propose process improvements to contain and reduce expenses.
   • Follow established processes and procedures to maintain cost efficiencies while ensuring quality outcomes.
3. Customer Experience and Satisfaction:
   • Deliver exceptional customer service by adhering to quality service standards and promptly resolving customer queries or complaints.
   • Interact with internal customers and stakeholders across different levels to ensure their needs are met effectively.
   • Propose improvements to internal processes to enhance service levels and overall customer satisfaction.
4. Business Process Optimization:
   • Continuously optimize work processes by investigating new methods and leveraging technology.
   • Provide subject matter expertise on writing change business requirements and technical specifications, contributing to process improvements.
   • Collaborate with cross-functional teams to identify and develop solutions that enhance service delivery and quality.

Qualifications and Competencies:

• Minimum Qualification: IT Certification
• Preferred Qualification: Bachelor's degree in information technology.
• Experience Required: 5 years or more in development or business system knowledge.
• NQF Level: 6; NQF Qualification Format: Diploma/Advanced Certificate

Competencies:

• Strong analytical skills with attention to detail and a focus on quality.
• Learning agility and problem-solving ability.
• Business insight and risk awareness.
• Proficiency in process and technological competence.
• Excellent interpersonal and customer service orientation.
• Commitment to excellence and quality orientation.
• Effective time and self-management skills.
• Ability to monitor and measure performance against objectives.
• Basic/Foundation knowledge of analytical methodologies and System Development Life Cycle (SDLC) standards.