Job Description

Key purpose:

The Senior Systems Analyst designs systems and provides subject matter expertise on technical solutions. Compiles technical specifications from business requirements. Provides subject matter expertise on technical solutions.

Duties and responsibilities:

• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Follows existing processes and procedures to maintain cost efficiencies
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Interacts with multiple developers. Interacts across levels with Quality Assurers, Database Administrators, Business Analysts, Project Managers and other System Analysts.
• Interacts with employees and users in the Business.
• Investigate new ways to optimise processes
• Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
• Provides subject matter expertise to Business Analysts, Solution Architects and enterprise project office.
• Compiles technical specification and impact analysis. Reviews requests contained in the functional specification requirements and assesses their relevance.
• Evaluates the impact of change business requirements on databases, business processes, interfaces with other systems and work-flows.
• Designs components and provides input to Business Analysts and Solution Architects.
• Works with Database Administrators to establish table designs.
• Adheres to standards contained in technical specification template.
• Reviews design if required.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Work with enhanced processes and procedures to maintain operational efficiencies
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures
• Complete relevant administration, reporting and updating of information accurately and on time

Qualifications and experience:

• Bachelors degree in information technology.
• Five years + experience in development or business sysytem knowledge
• IT Certification