Job Description

At Batesville, you will be a part of a dynamic team committed to excellence and innovation. A recognized leader in the death care industry in North America, we are committed to our mission of helping families honor the lives of those they love®. We are currently seeking a Senior Systems Analyst to join our team in Batesville, Indiana.

Your Role at Batesville:

As a Senior Systems Analyst, you will be responsible for ensuring our digital commerce environment is fast, accurate, conversion‑friendly, and reflective of Batesville’s customer‑focused and quality‑driven brand. You will play a central role in maintaining a high‑performing storefront that supports our operational rigor, marketing initiatives, and customer experience expectations. As the connective bridge between business teams and technical implementation, you’ll help ensure our digital commerce platforms are configured, maintained, and optimized. This is a hands‑on, problem‑solving position with a significant emphasis on our commerce platforms, our ERP, and external partners.

How You’ll be Rewarded:

• Batesville is a family. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.
• The expected base salary range for this role is $90,000- $110,000 per year. Actual compensation within this range will be based on a variety of factors, including but not limited to qualifications, skills, experience, and location.
• IMMEDIATE ELIGIBILITY – Comprehensive medical, dental and vision insurance, as well as prescription coverage, short-term disability, Employee Assistance Program (EAP), and more.
• Generous 401K Matching Program
• Paid time off
• Opportunities for development and advancement

What You’ll Do:

• Act as the functional owner of our B2B and B2B2C platforms: translate business needs into requirements, guide platform improvements, leverage analytics for decisions, and support initiatives like B2B commerce expansion.
• Optimize site performance & UX with a focus on mobile performance, usability, conversion rate, and overall user experience
• Collaborating with cross‑functional teams to refine navigation, product detail pages, cart, and checkout flows to maximize customer engagement and reduce friction
• Assist with design and execution of improvements to product listings, collections, categories, and general merchandising strategies to align brand initiatives, sales priorities, and seasonal campaigns.
• Recommend, test (POCs), implement, and maintain auxiliary apps, scripts, and custom features, ensuring efficiency, reliability, and cost‑effectiveness
• Track conversion rates, sales metrics, site behavior, product performance, and UX friction points to deliver regular reporting and optimization recommendations
• Partner with internal teams to enhance SEO structure, site taxonomy, metadata, internal search functionality, and filtering to improve organic and on‑site discoverability
• Coordinate with marketing and product teams to launch promotions, bundles, new products, homepage updates, email‑driven experiences, and campaign‑related site changes
• Work with teams to investigate and resolve front and back‑end issues, partnering with developers, app providers, or internal teams to ensure smooth operations
• Ensure data integrity across commerce, ERP, and internal systems; support operational workflows, backend configuration, and cross‑system consistency
• Other duties as required.

What You’ll Bring:

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university
• Minimum of 3 years related Enterprise E-commerce experience and/or training; or equivalent combination of education and experience
• Strong experience with modern commerce platforms across D2C and B2B.
• Knowledge of UX/UI best practices, CRO principles, and performance optimization.
• Experience managing integrations, backend configuration, and light front-end customization (HTML/CSS preferred)
• Strong analytical mindset with experience using native platform analytics, Google Analytics, reporting tools, Excel proficiency required
• Ability to translate insights into actionable recommendations that improve performance, UX, and operations.
• Excellent communication skills with the ability to work effectively across technical and non-technical teams.
• Proven ability to manage product catalogs, maintain clean data, and prioritize work in a fast-paced environment
• Understanding end-to-end business processes, including order management, fulfillment, logistics, and ERP/e-commerce integrations
• Self-starter with a solution-oriented mindset who can independently troubleshoot issues and drive improvements
• Experience working within international markets, D2C, B2B2C and B2B environments
• Experience with Shopify Plus and / or SAP Commerce preferred

Physical Requirements:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch, or lift items as heavy as 25 lbs. This job may require the employee to see with clarity at both near and far distances.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.