This is a remote position.

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  Monitor, maintain, and update physical server hosts and virtual server environments in partnership with IR team staff.
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  Monitor and maintain virtual storage solutions and backup systems to ensure operational continuity.
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  Implement required security parameters within the Windows server environment in accordance with agency security policies.
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  Manage system and user account administration for server licensing, software applications, and related solutions.
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  Provide identity and access management (IAM) for on-premises and cloud-based systems as required.
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  Assist with the migration of the Exchange environment to Microsoft 365 and support deployment of Office 365.
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  Support Microsoft Active Directory analysis, restructuring, and domain environment upgrades in coordination with the network engineer and IR staff.
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  Initialize and deploy new PCs and laptops, including updates to operating systems, firmware, and applications not covered by automated tools.
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  Provide help desk support to agency staff, including assistance with user accounts, passwords, permissions, VPN access, printer issues, and wireless connectivity.
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  Assist in the development of documentation related to technical support responsibilities and support procedures.

Requirements

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  10 years of experience supporting Microsoft Operating Systems environments as an IT Systems / Server Administrator.
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  8 years of experience in the implementation and support of Active Directory Domains, Dell Storage Solutions, VMware environments, Exchange, and M365 environments, including backup solutions.
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  8 years of experience communicating and providing direct technical support to agency business units and stakeholders.
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  8 years of extensive experience providing configuration and end-user support for Microsoft Office 365 applications.
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  8 years of experience managing user accounts and network configurations to meet business and technical requirements.
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  5 years of experience implementing required security parameters to meet agency security policy requirements.
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  5 years of experience completing assessments to develop strategic recommendations and roadmaps.

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  5 years of experience documenting support requirements and procedures.
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  3 years of experience providing IT desktop support to end users in a state public sector environment.

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  Texas based candidates preferred.
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  Must be available to work outside of normal business hours on weekends, evenings, and holidays as requested