Job Description

Minimum Requirements:

• Matric (Grade 12)
• Bachelors Degree in Computer Science, Information Systems or equivalent
• Microsoft 365 Certified: Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance
• Administrator Associate
• Salesforce Certified Administrator
• Professional Google Workspace Administrator
• CompTIA Network
• CompTIA Security+
• CompTIA Cloud+
• 3 - 5 years relevant experience
• Microsoft Entra ID management of users, groups, and roles
• Microsoft Entra ID conditional access policies and Identity Protection
• Microsoft 365 monitoring of security related logs and alerts, on endpoints and identities
• On-premises Active Directory Domain Services (AD DS) design, deployment, and management
• On-premises Active Directory Certificate Services (AD CS) configuration and management
• On-premises endpoint management and configuration using Group Policy
• Cloud-based endpoint management and configuration of Windows and Mac endpoints, using tools such as Microsoft Intune
• Salesforce CRM administration and management, including user management and security settings
• Google Workspace administration and configuration
• Google Workspace secure configurations
• Networking design, configuration and management (physical and logical), including routers, switches and firewalls
• Network monitoring and troubleshooting
• ITIL processes such as Incident Management, Change Management, and Service Desk operations
• Scripting languages such as PowerShell, Python, or Bash
• Automation configuration management, using tools such as Ansible, Puppet, or Chef

Responsibilities:

• Centrally manage user access and permissions through single sign on (SSO): create, manage, and delete user accounts and groups, across all systems
• Company systems following the security principle of least privilege
• Implement and enforce secure user access controls and security policies
• Develop and maintain scripts for automating routine tasks and system maintenance
• Stay updated with the latest industry trends, technologies, and best practices
• Ensure the efficient and effective operation of internal networks, specifically the call center and all related components
• Recommend and plan required improvements
• Ensure internet speeds are sufficient and stable
• Ensure regular maintenance, redundancy and recommend and perform upgrades when required
• Monitor system performance and availability, using tools to track and analyze system metrics
• Implement automation tools to streamline IT operations
• Handle escalated technical support requests from the existing support team
• Promptly address any technical issues in emergency or critical situations
• Monitor compliance with IT processes and rules
• Plan and undertake scheduled maintenance and keep maintenance records
• Troubleshoot software issues and provide support to end-users
• Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR and SOC 2
• Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints
• Enforce and monitor HIPAA and GDPR compliance on desktops
• Provide technical support and guidance to end-users and other IT staff
• Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery
• Participate in IT projects, including planning, execution, and post-implementation support
• Research and recommend emerging technologies that support the companies growth strategy
• Adapt communication style to suit different audiences, ensuring effective verbal and written communication
• Handle complex technical assignments independently, ensuring high-quality work and clear communication
• Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions
• Ensure that QMS guidelines are adhered to
• Ensure that all supporting documents are kept to date
• Ensure that all processes are kept relevant
• Ensure that all Cyber Security related processes are adhered to