Job Description

Senior Systems Administrator

Minimum Requirements:

• Matric [Grade 12]
• Bachelor's Degree in Computer Science, Information Systems, or equivalent
• 3 - 5 years relevant experience

Responsibilities:

System Administration (Including Identity and Access Management) 30%

• Centrally manage user access and permissions through single sign-on (SSO): create, manage, and delete user accounts and groups, across all systems Company systems following the security principle of least privilege.
• Implement and enforce secure user access controls and security policies.
• Develop and maintain scripts for automating routine tasks and system maintenance.
• Stay updated with the latest industry trends, technologies, and best practices.
  

System and Network Operations 30%

• Ensure the efficient and effective operation of internal networks, specifically the HH call center and all related components
  • Recommend and plan required improvements
  • Ensure internet speeds are sufficient and stable
  • Ensure regular maintenance, and redundancy and recommend and perform upgrades when required
• Monitor system performance and availability, using tools to track and analyze system metrics
• Implement automation tools to streamline IT operations
• Handle escalated technical support requests from the existing support team
• Promptly address any technical issues in emergency or critical situations
• Monitor compliance with IT processes and rules
• Plan and undertake scheduled maintenance and keep maintenance records

Endpoint Management 20%

• Troubleshoot software issues and provide support to end-users
• Ensure IT systems comply with industry standards and regulatory requirements, such as HIPAA, GDPR, and SOC 2
• Act on IT support tickets and requests from employees, if escalated or if there are capacity constraints
• Enforce and monitor HIPAA and GDPR compliance on desktops

Leadership, Collaboration, and Mentoring 10%

• Provide technical support and guidance to end-users and other IT staff
• Work closely with other IT team members, developers, and stakeholders to ensure seamless IT service delivery
• Participate in IT projects, including planning, execution, and post-implementation support
• Research and recommend emerging technologies that support the company's growth strategy
• Adapt communication style to suit different audiences, ensuring effective verbal and written communication
• Handle complex technical assignments independently, ensuring high-quality work and clear communication

QMS 10%

• Create and maintain detailed documentation, workflows, and supporting materials for systems topology, support, and administrative actions
• Ensure that QMS guidelines are adhered to
• Ensure that all supporting documents are kept to date
• Ensure that all processes are kept relevant
• Ensure that all Cyber Security related processes are adhered to