Job Description

Do you want to help ensure a great user experience for our customers? In the System Services team at Netcompany Banking Services, we work to support financial institutions in their use of our system solutions. We are looking for a new colleague who can help ensure stable and efficient system usage, ideally with experience in the banking and financial sector, and who can help make complex systems more usable in practice

You will become part of a highly skilled team where collaboration is key. Working closely with colleagues across NBS and System Services, you will help optimize how customers use our solutions. The role covers areas such as process optimization, IT-related tasks, system configuration, and compliance.

Netcompany Banking Services

We deliver various IT solutions and services to banks and savings institutions across Denmark and other Nordic countries. We provide a modern, cloud-based core banking platform serving more than 50 Nordic banks with over 2 million end customers. Our solutions encompass daily banking operations, mobile and internet banking, payments, investment management, risk management, compliance, and open banking.

Responsibilities and technologies

In this role, you will help ensure that customers achieve maximum value from NBS core and self-service solutions. This includes system configuration and ongoing adjustments to support customer needs and daily operations.

You will work closely with specialists across NBS, where knowledge sharing is an integrated part of how we work. In your daily work, you will interact with both subject matter experts and senior stakeholders at financial institutions. This requires the ability to communicate complex topics clearly and adapt your messaging to different audiences, with an understanding of the impact on both employees and end customers.

Your responsibilites will typically include:

• Configuring and optimizing system setups (e.g. products, interest rates, and fees), while providing expert guidance to customers.
• Advising customers and increasing awareness of the NBS product portfolio.
• Facilitating workshops and reviews of customer processes and system usage.
• Analysing current customer setups and needs with a focus on improvements and future solutions.
• Creating process documentation and procedures, delivering training on system usage, and contributing to the implementation and automation of workflows.

About you

In this role, you will act as a trusted advisor to both experts and senior stakeholders at financial institutions. This requires strong communication skills and the ability to clearly explain complex topics, with an understanding of how decisions impact daily operations and end customers.

You work independently and pragmatically and are motivated by creating value for customers by identifying new opportunities and improvements.

To succeed in this role, you:

• Have an interest in and understanding of banking processes and IT systems.
• Have a few years of experience from a financial institution, preferably in IT support or a similar role.
• Have a good understanding of banking infrastructure.
• Ideally have experience with NBS systems and configuration.
• Full professional proficiency in Danish and English (written and spoken) is a must.

Join an inclusive community

We highly prioritise an inclusive community. We actively promote an open and welcoming work culture based on collaboration and mutual trust, where there is always an opportunity for sparring.

As part of our culture and values, all employees, regardless of background, identity, and experience, are met with understanding and respect and given equal opportunities for development and well-being.

As we are an international company with offices in many countries, you will have the opportunity to learn and collaborate internationally with colleagues from across the world. We offer a shared environment where we engage with each other across departments and projects. Additionally, we have a wide range of social and professional events that provide you with the best opportunities to expand your network.

Send us an application

Upload your resume and a motivational letter to our recruitment system via the link. If you have unanswered questions, feel free to write to hr.dk@netcompany.com

All qualified candidates are encouraged to apply regardless of gender, gender expression, sexuality, disability, age, religion and belief, political views, nationality, ethnicity, or social background.

We are committed to creating an inclusive and diverse environment. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email our recruiters at reasonableadjustments@netcompany.com for assistance. #LI-SA1