Job Description

The Senior System Analyst (Developer) is accountable for developing, implementing, integrating, and supporting non-clinical and clinical systems. The role includes building and optimizing custom applications, enabling secure and scalable integrations, modernizing workflows using Microsoft technologies and other relevant platforms as required. Other key responsibilities include delivering exceptional customer service, troubleshooting complex system issues, coordinating system upgrades and patches, maintaining high system performance across all sites, and contributing to digital transformation initiatives through AI, cloud, and API-driven solutions.

Contribute to safe, quality care by:

• Design, develop, enhance, integrate and support non-clinical/clinical applications, including custom Power Apps, C#/>net applications, Power BI dashboards, and workflow automations.
• Build and maintain secure RESTful APIs, data integrations, and custom connectors to support internal and external system interoperability (e.g. APIs, HL7 interfaces, cloud connectors).
• Develop AI-enabled features and solutions using Microsoft Copilot, Azure OpenAI, and the broader AI ecosystem to modernize business processes.
• Conduct user workshops and collaborate with internal teams, external vendors, and clinical/business stakeholders across all phases of the system lifecycle—requirements gathering, analysis, design, development, data mapping, integration, implementation, testing, training, and ongoing support.
• Perform software design using software development fundamentals and processes, debug, test, optimize and deploy software solutions in cloud and on-prem environments.
• Evaluate and recommend hardware, software, cloud services, and AI technologies that align with organizational strategy.
• Contribute to best practices, governance, documentation standards, and process improvement initiatives.
• Other duties as required.

What must you have?

• University degree in computer science, computer engineering or equivalent required.
• Relevant certifications (e.g., Microsoft Power Platform, Azure Developer, AI Engineer, .NET Developer) are considered assets.

What else do you bring?

• Minimum of 5 years of progressive experience in Information Technology.
• Extensive experience in implementing, supporting, and maintaining large scale and complex systems.
• Advanced expertise in SQL, including stored procedures, performance tuning, and ETL processes.
• Strong development experience with C#/.NET, JavaScript, Power Apps, Power Automate, and Microsoft 365/Copilot solutions.
• Solid experience working with API development, RESTful services, SOA, and system integrations.
• Experience with cloud technologies such as Azure App Services, Azure Functions, Logic Apps, and Azure SQL.
• Familiarity with AI development, including prompt engineering, Copilot integration, AI-based automation, and model-driven application enhancement.
• Strong experience with Power BI, SSRS, SSAS, and HL7 or similar healthcare messaging standards.
• Demonstrated ability to translate complex business requirements into scalable technical solutions.
• Strong documentation, analytical, and problem-solving skills.
• Ability to identify and communicate operational issues and drive the resolution of issues in an effective manner which also ensure high customer satisfaction levels.
• Ability to handle unusually complex problems and provides highly innovative and creative solutions that will achieve quality and work process improvements.
• Good understanding of risk management, privacy, e-safety, and quality assurance methodologies as they relate to integration/software engineering.
• Excellent oral, interpersonal communication and presentation skills.
• Able to prioritize and execute tasks in a high-pressure environment.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviour consistent with Mackenzie Health’s Commitment to Caring and values – Excellence, Leadership and Empathy.
• Commitment to providing exceptional experience for staff and clients within a challenging and exciting health care environment.

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

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