inDrive

Senior System Analyst

inDrive  •  Republic of Cyprus (Onsite)  •  4 hours ago
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Job Description

Senior System Analyst

Department: Product Management Department

Employment Type: Full Time

Location: Cyprus

InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements

Key Responsibilities

  • Analyse and improve support processes (driver verification, 1st line, incident management)
  • Collect and document requirements, translate them into system specs and user stories
  • Design and optimize automation flows, SLAs, and escalation rules
  • Work with engineers, product managers, and support teams to deliver effective solutions
  • Track KPIs and ensure automation delivers measurable impact

Skills, Knowledge and Expertise

  • 3 years as Business/System Analyst or similar
  • Experience with support or incident management systems
  • Strong process mapping, requirement analysis, and documentation skills
  • Good technical understanding of integrations (APIs, workflows)
  • Strong communication and stakeholder management

Why join us

  • Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
  • Develop your professional skills with access to mentoring, career consulting, and learning programs.
  • Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
  • Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
  • Work alongside people who take initiative, speak openly, and challenge themselves to grow.
  • Improve your language skills through co-financed courses and internal speaking clubs.
  • Annual salary from 59 200 EUR gross.
Final benefits may vary depending on the location.

inDrive

About inDrive

inDrive is a global mobility and urban services platform. The inDrive app has been downloaded over 390 million times, and has been the second most downloaded mobility app for the third consecutive year. In addition to ride-hailing, inDrive provides an expanding list of urban services, including intercity transportation and delivery. In 2023, inDrive launched New Ventures, a venture and M&A arm.

inDrive operates in 1065 cities in 48 countries. Driven by its mission of challenging social injustice, the company is committed to having a positive impact on the lives of one billion people by 2030. It pursues this goal both through its core business, which supports local communities via a fair pricing model; and through the work of inVision, its non-profit arm. inVision’s community empowerment programs help to advance education, sports, arts and sciences, gender equality and other vital initiatives.

For more information visit www.inDrive.com

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
Mountain View, California
Year Founded
Unknown
Website
indrive.com
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