Job Description

Senior System Administrator

• Location: Parramatta
• Employment type: Ongoing Full-time (35 hours per week)
• Grade: Clerk Grade 9/10
• Salary: $133,348 - $146,945 per annum plus employer contribution to superannuation and annual leave loading

Your role

Join the Information and Digital Services (IDS) branch and play a key role in supporting the HOMES application, a critical system used by Homes NSW to deliver social housing services across NSW.

Working within the Applications and Platforms team, you will provide specialist application support and collaborate closely with business stakeholders, vendors and technical teams to ensure the ongoing reliability, performance and improvement of a business-critical system.

What you’ll do

As a Senior System Administrator, you will provide third-level application support for the HOMES application and contribute to the delivery of reliable, high-quality support services.

You will:

• Provide technical support and analysis for complex incidents and service requests
• Investigate and resolve application, configuration, data and integration issues
• Partner with business users, support teams and vendors to deliver effective solutions
• Support software testing activities, including test execution and documentation
• Contribute to system maintenance, upgrades and continuous improvement initiatives
• Communicate effectively with users and stakeholders to ensure timely issue resolution
• Work collaboratively across multiple teams to support a complex application environment with interconnected systems

What we’re looking for

We're looking for a collaborative and customer-focused application support professional who enjoys working with others to solve complex problems and deliver positive outcomes for users.

You will have:

• Experience providing technical support and request analysis for enterprise-level social housing management or Customer Relationship Management (CRM) systems
• Experience with HOMES (NEC Housing) is highly regarded; experience with similar social housing or tenancy management platforms will also be considered
• Strong analytical and troubleshooting skills, with the ability to investigate application, data and integration issues
• Experience working in complex environments with multiple interconnected systems
• A proven ability to build strong working relationships and collaborate effectively with business users, technical teams and external vendors
• Strong communication skills, with the ability to engage stakeholders at all levels
• Knowledge of relational databases and integration technologies, including SOAP/XML and REST/JSON
• Experience with ServiceNow or similar IT Service Management (ITSM) tools
• Experience in software testing, including test execution and documentation, is desirable

Why join us?

Join a supportive and collaborative team where partnership and knowledge sharing are central to success. You'll work closely with business and technology professionals across DCJ, helping deliver a critical application that supports essential social housing services and improves outcomes for communities across NSW.

Download the

To apply directly via the DCJ Careers site click here Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 4 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

• Targeted Question 1

What experience do you have providing technical support and request analysis for enterprise social housing, tenancy management or CRM systems?

• Targeted Question 2

Provide an example of resolving a complex application, data or integration issue by working with users, technical teams and vendors. What was the outcome?

Applications close Friday, 28 August 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Stuart McCune via email at stuart.mccune@dcj.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Poppy Sgro on 02 9765 3929 or via email at poppy.sgro@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.