Job Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team.

Responsibilities:

• Ensure that user problems are addressed consistent with current Service Level Agreement:
• Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
• IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
• Deploy and Maintain all Employee Workstation Hardware
• Wi-Fi Log update - Maintain all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
• Review Anti-virus logs and resolve any issues on Cortex XDR enterprise console for hotels
• Ensure all Wi-Fi equipment is functional in Public, meeting and guestrooms.
• Maintain all equipment/Software Inventory
• Complete all PCI initiatives
• Execute all Hotel driven IT initiatives projects under IT DIR/SM supervision
• Maintain IDF and MDF’s as per ACCOR Standards
• Assists in maintaining standard guidelines.
• Ensure monitoring of recovery system – daily backups for region
• Contribute to Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customer.
• Participate in after-hours on call support(24/7) with the regional IT team
• Participate in all regional aspects of a IT projects as directed

Qualifications

• University degree or equivalent experience
• A+ Certification
• Minimum 3 years of experience in system administration and networking
• Microsoft Certified System Engineer or equivalent
• Cisco certification or equivalent experience
• Understanding of hotel operations, an asset.
• Good verbal & written communication skills
• Strong interpersonal skills
• Self-starter with a strong sense of commitment.
• Ability to work as part of a team
• Previous supervisory and training experience an asset

Additional Information

• The Ontario base salary range for this position is $65,000 - $80,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
• This posting is for an existing vacancy.
• AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What’s in it for you?

• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.