Job Description

Job Title

Senior Sustaining Engineer – Electrical

Requisition

JR000015832 Senior Sustaining Engineer – Electrical (Open)

Location

Madison, WI

Additional Locations

The Senior Sustaining Engineer – Electrical provides expert technical leadership and support to manufacturing, complaint, and service teams across sustaining, manufacturing, design, and quality engineering functions. This role is responsible for detailed failure investigation, including fault isolation to the component or subsystem level, root cause determination, and implementation of effective corrective actions. The position leads design changes and engineering change orders (ECOs) to improve product reliability, manufacturability, serviceability, safety, and cost.

This position is responsible for identifying, developing, and executing key initiatives aligned with business objectives, including quality improvements, customer support, product lifecycle management, supply chain continuity, and new product introductions. Responsibilities include component obsolescence management, supplier engagement, and qualifications of alternate components or designs.

The engineer ensures proper verification and validation of design changes and supports CAPA activities, regulatory compliance, and maintenance of design documentation in a cGMP-regulated medical device environment. A strong emphasis is placed on patient safety, product compliance, and customer satisfaction.

As an active member of the product lifecycle management team, this role requires agility and resilience, with the ability to manage multiple priorities while maintaining a high level of technical execution and engineering rigor. Excellent written and verbal communication skills are essential.

Key Responsibilities

• Perform system-level troubleshooting of electro-mechanical and electro-pneumatic systems, including hardware/software interactions.
• Conduct hands-on electrical engineering analysis (analog and digital) and detailed fault isolation to component or subsystem level.
• Lead root cause investigations for field and internal product issues, ensuring clear problem replication and resolution.
• Own and implement design changes (ECOs), driving solutions that improve product reliability, manufacturability, serviceability, and safety.
• Drive corrective and preventive actions (CAPA) and resolve system-level design and production issues.
• Lead and execute process and product changes to address both field failures and internal manufacturing/quality issues.
• Ensure appropriate verification and validation of all design and process changes.
• Collaborate with manufacturing, quality, service, and other engineering functions to resolve complex technical issues.
• Provide technical leadership and oversight for small internal and external teams and actively contribute within cross-functional teams.
• Conduct component research, selection, and qualification, including supplier engagement and technical evaluation.
• Manage component obsolescence, alternate sourcing, and supply chain continuity.
• Develop, improve, and ensure adherence to processes and procedures required for regulatory compliance in a cGMP medical device environment.
• Support complaint investigations, CAPA activities, and design documentation, ensuring traceability and audit readiness.
• Maintain a strong focus on patient safety, product quality, compliance, and customer satisfaction.
• Demonstrate technical ownership and accountability across the full lifecycle from failure identification → root cause → validated solution implementation.

Qualifications:

Education / Experience

• Bachelor’s degree in Electrical Engineering or related field (advanced degree preferred); equivalent medical device experience may substitute
  • 5+ years of experience in complex medical device design, sustaining, manufacturing, or field/service engineering
• Strong expertise in analog, digital, and mixed-signal circuit analysis and debugging
• Proven ability in system-level troubleshooting across hardware, firmware, and integrated systems
• Ability to perform fault isolation to the component/subsystem level and drive root cause resolution
• Hands-on experience with lab equipment (oscilloscopes, logic analyzers, multimeters, power analyzers)
• Experience with schematic review, PCB analysis, and implementing design changes (ECOs)
• Knowledge of DFM, DFR, and design for serviceability principles
• Experience supporting manufacturing, yield issues, and production problem resolution
• Ability to drive corrective and preventive actions for field and internal quality issues
• Experience with component selection, qualification, obsolescence management, and supplier engagement
• Strong understanding of cGMP, ISO 13485, and regulated medical device environments
• Experience with CAPA, complaint investigations, audits, and design documentation
• Knowledge of risk management (ISO 14971), FMEA, and hazard analysis
• Demonstrated structured problem-solving skills (e.g., 5-Why, Fishbone, DOE) with end-to-end ownership
• Strong technical leadership and cross-functional collaboration skills, including influencing stakeholders
• Excellent written and verbal communication skills for technical documentation and reporting
  

Preferred Skills

• Experience with respiratory care or similar regulated electro-mechanical medical devices.
• Strong background in pneumatic and electro-mechanical systems, including component selection and system integration.
• Proficiency in analog and digital circuit design, analysis, and simulation.
• Experience with PCB design, layout considerations, and electrical simulation tools.
• Working knowledge of software architecture, logic, and hardware/firmware interaction.
• Ability to interpret and apply product requirements, manufacturing requirements, and test specifications, including alignment to design intent and regulatory compliance.
• Experience with mechanical engineering fundamentals (tolerance analysis, fit, manufacturability, and basic FEA interpretation).
• Familiarity with EMC/EMI design practices and compliance testing.
• Experience with environmental testing, product qualification, and reliability evaluation processes.
• Knowledge of statistical methods for failure analysis, reliability, and process capability (e.g., Weibull analysis, Cp/Cpk).
• Experience developing and supporting product test requirements and automated/semi-automated test systems.
• Experience with component selection, qualification, lifecycle management, and obsolescence mitigation.
• Proficiency with CAD tools (e.g., Creo/Pro-E, SolidWorks) for cross-functional collaboration.
• Demonstrated experience with CAPA and structured quality system processes.
• Experience leading small technical teams and managing engineering projects involving internal and external resources.
• Ability to work with legacy products and mature designs while preserving design intent, ensuring regulatory compliance, and implementing necessary updates or improvements.

Organizational Relationship/Scope:

This position operates cross-functionally and collaborates regularly with Product Performance, Complaint Management, Service Support, Device Quality, Post-Market Surveillance, Device Development, and Materials Management, as well as external partners, to address product lifecycle challenges and support new product introductions.

This is an advanced role requiring deep technical understanding of products and therapy across multiple use cases, along with the ability to interpret and balance stakeholder needs. The position serves as a key technical resource, providing guidance, influencing decisions, and driving alignment across functions to ensure effective resolution of complex product issues.

Working Conditions:

This role operates across a range of environments, including office, engineering laboratory, and medical device manufacturing areas, supporting hands-on investigation, testing, and product support activities.

The position requires engagement with both development and production settings to diagnose issues, validate design and process changes, and support ongoing product lifecycle needs.

Domestic and international travel of up to 20% may be required to support manufacturing sites, suppliers, and field issue investigations.

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.

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At Keenova, we believe that no one should be alone in their pursuit of better health. This purpose drives us as we pair quality therapeutics with human support—showing up in big moments and small to help patients find comfort and confidence.

We bring deep expertise and resolve to every therapeutic area we serve, including immunology, urology, men’s health, orthopedics, critical care, and pediatric endocrinology. We work with patients, care partners, and physicians to help them navigate healthcare system complexity and access therapies that make a meaningful difference.

We are Keenova—keen to solve, keen to serve. Learn more at www.keenova.com