Job Description

Our Story

Our small Canadian-born business was founded in 1978 and has become a global organization that now spans 120 locations across 20 countries. Our expansion has been rapid, but what matters most is the common belief that drives all 5,000 of our people to be a different type of real estate organization. We believe that the places in which we live, work and play have the power to make us happier and healthier, and we are united by a shared sense of purpose, to have a positive impact on people’s lives. In short, we are a global commercial real estate advisory firm with a simple aim: for real estate to play a leading role in creating vibrant buildings, cities and places that deliver long-lasting social value and economic impact.

Why Work for Us:

We believe that our industry is changing, and we want our business to be a melting pot of curious minds, passionate hearts and strategic intelligence. Your gender, religion and race are all highly respected, but are less important to us than your ability to step up and change the game. We provide you with a place where you can do just that, with like-minded people. Collaboration is embedded in the way we work – our people have the autonomy to collaborate on client relationships, engage teams across the business, lead operations, work collectively on projects, participate in strategy and are ultimately responsible for our growth. Our distinctive Principal-led, privately-owned model puts us in the enviable position of being able to offer every employee the opportunity to own a share of our business and inspires and allows anyone to become a Principal. This role carries voting rights, so our people have a very real say in the future direction and operation of our business. This means that we are able to attract, engage and retain the best talent from the industry.

Responsibilities

Property & Client Management

• Day‑to‑day management of a property portfolio in accordance with client instructions and service level agreements
• Act as key point of contact for landlord clients, building strong professional relationships
• Prepare and implement property management strategies aligned with client objectives
• Provide proactive advice on operational, ESG, and asset enhancement matters

Financial Management

• Prepare, set, and manage annual service charge budgets in compliance with RICS Professional Statements
• Manage reconciliation of service charge accounts and oversee year‑end processes
• Monitor and control expenditure, including approval of invoices and rent demands
• Oversee rent, service charge, and insurance reconciliations in conjunction with credit control teams

Tenant & Lease Management

• Manage tenant relationships and deal with day‑to‑day queries in a professional and timely manner
• Instruct and manage contractors and professional advisers
• Ensure compliance with lease obligations, including rent reviews, lease events, and covenants
• Assist with lease renewals, surrenders, assignments, and liaison with agency teams

Health, Safety & Compliance

• Ensure properties are managed in compliance with statutory requirements, including health & safety, fire safety, asbestos, and legionella
• Implement and monitor risk assessments and compliance programmes
• Oversee insurance matters and claims in conjunction with insurers and loss adjusters

Team & Business Support

• Support, mentor, and review work prepared by junior surveyors and administrators
• Contribute to process improvement, best practice, and client reporting standards
• Assist with new business opportunities, fee proposals, and pitches
• Represent the business professionally at client meetings and industry events

Qualifications

• Essential
• RICS Qualified or working towards APC
• Proven experience in commercial property management
• Strong understanding of landlord and tenant legislation and best practice
• Sound knowledge of service charge management and RICS guidance
• Excellent client relationship and communication skills
• Ability to manage workloads independently and meet deadlines
• High level of numeracy and attention to detail

Desirable

• Experience managing multi‑let commercial assets
• Exposure to ESG initiatives and sustainability strategies
• Involvement in client reporting and portfolio reviews
• Experience mentoring junior staff

• Competent with property management and accounting systems (e.g. Yardi, TRAMPS, Horizon, or equivalent

Equal Opportunities

At Avison Young, we’ve always put people at the heart of what we do.In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry.Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com<mailto:careers.uk@avisonyoung.com> and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position.Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.