Freyr Energy Services Pvt Ltd

Senior Support Manager - Hyderabad

Freyr Energy Services Pvt Ltd  •  Republic of India (Onsite)  •  7 days ago
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Job Description


Roles and responsibilities:

• Responsible for the following –

o Project Coordination

▪ To lead and manage the team in all project coordination activities for various
solar projects that are underway.

▪ Ensure regular coordination with external and internal stakeholders for
expediting approval, as and when required.

▪ Coordinate with various State Heads and be upto-date with the project status.

▪ To track & maintain dashboards to track TAT & performance in areas such as site
survey completions, DPR Approvals etc.

o Customer Support

▪ To ensure that all post-sales inbound and outbound communication are planned
and executed as per the pre-set intervals in the overall project timeline.

o O&M and QC

▪ To manage the team to ensure all quality assessments and maintenance activities
at the sites for both rooftop & ground-mounted plants are done on a regular basis
and within the targeted timelines.

▪ Ensure disposal of all tickets and proper reporting of all relevant metrics to higher
management

• Team Management
o Lead the various teams in sync with their respective KRAs / strategy of the company.

o Task Allocation & monitoring on regular basis.

o Provide support & training to team-members where required.

• Regular reporting against all individual projects.


Requirements


Mandatory Requirements

• Bachelor’s degree in any discipline

• Minimum 5 years of experience with a stint in a project management and/or customer support
role.

• Strong English verbal & written communication skills

• To have knowledge of Project Management platforms like Zoho Projects, etc.

• Proficient in MS Office (especially excel & word)

Additional Requirements

• Willingness to learn and should be result driven.

• Ability to think critically, organize work assignments according to their priority

• Collaborating with various stakeholders, internal and external

• Passion for delivering high quality results and takes complete accountability of assignments.
Freyr Energy Services Pvt Ltd

About Freyr Energy Services Pvt Ltd

Freyr Energy provides simplified solar solutions for homes & businesses, making clean energy accessible & affordable. With over a decade of experience, PAN India presence and 15,000+ satisfied customers, we're among Top 6 of India’s leading rooftop solar solution providers.

We deliver custom rooftop solar systems for homes and businesses, managing everything from design to installation and support. Our Freyr Energy app keeps customers informed on pricing, project progress, and energy generation post-installation, with easy access to after-sales service requests.

On a mission to democratize solar energy, we believe it should be accessible to all. That's why we offer a 100% finance option and hassle-free loans, making your transition a financially rewarding decision. With a typical payback period of just 3-4 years, your solar system will quickly pay for itself, leaving you with years of free, clean power for years to come.

Contact Freyr Energy for a free consultation and join us in shaping a greener, more sustainable future for India!

We are always actively looking for talented and passionate individuals to join our team for multiple positions across India! If you're interested in exploring exciting career opportunities with us, submit your profile to careers@freyrenergy.com

Industry
Unknown
Company Size
201-500 employees
Headquarters
Hyderabad, IN
Year Founded
2014
Website
freyrenergy.com
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