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Description:
We are looking for Front Desk Operation specialist within One Digital Core, who will help us with catch and dispatch of incidents during US Time Zone.
A detailed JD of the role is given below
Act as the single point of contact (SPOC) for SAP-related issues and service requests
Experience in catch and dispatch function for incidents / change / problem tickets in Service now
Receive incidents via ServiceNow / Email / phone / self-service portal
Log tickets with Business impact, Priority and urgency, Error messages and screenshots, Affected users / business processes, System details (Client, T-code, Module)
Ticket Categorization & Prioritization
Classify tickets based on:
o SAP module (FI, MM, SD, QM, PP, etc.)
o Incident / Service Request / Change
o Severity (P1, P2, P3, P4)
· Perform basic troubleshooting such as:
o Password reset / user lock issues
o Basic navigation or transaction usage support – good to have
o Standard SAP error checks using knowledge base or SOPs – good to have
Typical Skill Requirements
· Knowledge of ticketing tools ServiceNow
· Expert in Excel
· Good to have:
o Basic SAP navigation knowledge
o Understanding of SAP modules and business processes
o Basic understanding of SAP authorizations
Behavioural
· Strong communication skills
· Customer handling capability
· Ability to learn new technologies
· Ability to work under pressure
· Coordination and multitasking skills"
"Description:
We are looking for Front Desk Operation specialist within One Digital Core, who will help us with catch and dispatch of incidents during US Time Zone.
A detailed JD of the role is given below
Act as the single point of contact (SPOC) for SAP-related issues and service requests
Experience in catch and dispatch function for incidents / change / problem tickets in Service now
Receive incidents via ServiceNow / Email / phone / self-service portal
Log tickets with Business impact, Priority and urgency, Error messages and screenshots, Affected users / business processes, System details (Client, T-code, Module)
Ticket Categorization & Prioritization
Classify tickets based on:
o SAP module (FI, MM, SD, QM, PP, etc.)
o Incident / Service Request / Change
o Severity (P1, P2, P3, P4)
· Perform basic troubleshooting such as:
o Password reset / user lock issues
o Basic navigation or transaction usage support – good to have
o Standard SAP error checks using knowledge base or SOPs – good to have
Typical Skill Requirements
· Knowledge of ticketing tools ServiceNow
· Expert in Excel
· Good to have:
o Basic SAP navigation knowledge
o Understanding of SAP modules and business processes
o Basic understanding of SAP authorizations
Behavioural
· Strong communication skills
· Customer handling capability
· Ability to learn new technologies
· Ability to work under pressure
· Coordination and multitasking skills"
"Description:
We are looking for Front Desk Operation specialist within One Digital Core, who will help us with catch and dispatch of incidents during US Time Zone.
A detailed JD of the role is given below
Act as the single point of contact (SPOC) for SAP-related issues and service requests
Experience in catch and dispatch function for incidents / change / problem tickets in Service now
Receive incidents via ServiceNow / Email / phone / self-service portal
Log tickets with Business impact, Priority and urgency, Error messages and screenshots, Affected users / business processes, System details (Client, T-code, Module)
Ticket Categorization & Prioritization
Classify tickets based on:
o SAP module (FI, MM, SD, QM, PP, etc.)
o Incident / Service Request / Change
o Severity (P1, P2, P3, P4)
· Perform basic troubleshooting such as:
o Password reset / user lock issues
o Basic navigation or transaction usage support – good to have
o Standard SAP error checks using knowledge base or SOPs – good to have
Typical Skill Requirements
· Knowledge of ticketing tools ServiceNow
· Expert in Excel
· Good to have:
o Basic SAP navigation knowledge
o Understanding of SAP modules and business processes
o Basic understanding of SAP authorizations
Behavioural
· Strong communication skills
· Customer handling capability
· Ability to learn new technologies
· Ability to work under pressure
· Coordination and multitasking skills"
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
