Job Description

Job Summary

Candidate should be able to work independently with any Japanese customer.

• Certification in Japanese: JLPT N1/N2 certified
• Experience- minimum 8-10 Years
• Mandatory skills : Excellent interpretation skills + Excellent translation from Japanese to English and vice versa.
• Work Location : Tokyo (client location)

Roles and Responsibilities –

Candidate is expected to have a deeper expertise in customer communication and translation .

• Responsibilities of a Language Coordinator include working on day-to-day translation activities and collaborating with development team at offshore.
• Collaborating with customer teams, prioritizing tasks, and work with offshore team members on various deliverables.
• Translation of customer provided documents.
• Translation of daily deliverables from HCL to customer (on need basis; for this customer expectation setting must be done in advance about non-native output)
• To ensure meeting project standards, meeting deadlines in translations activities
• Accurately translating project related as well other documents on need basis.
• Japanese customer communication experience.
• Good written and verbal communication skills in both English and Japanese
• Good interpersonal and multi-tasking skills.

Key Responsibilities

1. To act as a point of escalation for complex and high-priority customer issues, ensuring timely resolution.
2. To create the root cause analysis for critical issues and put in place necessary preventive measures to reduce future defects.
3. To collaborate closely with product management, development, and QA teams to provide feedback on product improvements, influence product design, and ensure alignment with customer needs.
4. To provide technical assistance to the team members in resolving customer issues.
5. To drive continuous improvement initiatives for support processes, workflows and Identify opportunities for innovation, automation, and efficiency enhancements.

Skill Requirements

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Other Requirements

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