Ericsson

Senior Support Engineer - Core Networks

Ericsson  •  Noida, IN (Onsite)  •  7 hours ago
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Job Description

Join our Team

About the Role

We are seeking a skilled Senior Support Engineer in the domain of 4G/5G UDM Domain to provide support to network function monitoring, customer reported problems according to established processes and contracted SLA. With experience more operational and technical issue handling for dedicated customers, solutions or domains becomes part of the work. The individual may also be involved in project delivery as part of the job role which will involve system integration, testing and upgrades.

What you will do

  • Act as the main support interface for the Customer across UDM domain for monitoring and maintaining UDM Nodes
  • Provide support and lead team for incident, problem, and change management activities, support monitoring during cloud infra upgrades and health checkup & baby sit post UDM nodes upgrades.
  • Collaborate with global competence domain teams and be the interface towards customer.
  • Ensure high availability, resiliency, and performance optimization of deployed solutions
  • Participate in 24x7 emergency support if necessary

The skills you bring

  • Education: Bachelor’s (Btech or equivalent ) in engineering field.
  • Domain Experience: Background in IT or Telecom operations; interest in cloud networks and 4G/5G infrastructure within production support contexts.
  • UDM/SDM nodes and HSS HLR EIR Front end Nodes (4G/5G) installation, integration and troubleshooting.
  • Additional competence in 4G EPC (MME, SGW, PGW), 5G Packet Core & IMS is good
  • Strong expertise in Core Products and Cloud native based telecom architectures
  • Good customer management and communication skills
  • Understanding of 4G/5G call flows and 3GPP specifications.
  • Troubleshooting experience of the issues faced by customer in live network.
  • Working knowledge of Networking (TCP/IP) and Cloud/Container platforms (Docker/K8s) from an operations perspective.
  • Experience with Ericsson CEE,CCD/CNIS platform is desirable.
  • Operational Mindset: Solid troubleshooting methodology, incident prioritization, and RCA documentation; comfort with on‑call emergency rotation.
  • Soft Skills: Strong communication in English, proactive team player, customer‑focused, and committed to quality and reliability.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Ericsson

About Ericsson

The future of mobile isn’t on the horizon, it’s happening now. At Ericsson, we’re building the foundation for an open network ecosystem where industries, developers, and enterprises thrive.

The convergence of 5G, AI, cloud, and network APIs isn’t just a technological shift; it’s a transformation that is redefining industries and enhancing everyday life. Open, programmable networks are enabling real-time innovation and unlocking new business models across the globe.

Imagine a world where developers can dynamically access network capabilities on demand, where enterprises don’t just use connectivity but shape it. This isn’t a distant vision, it’s the ecosystem we’re creating today.

Collaboration fuels everything we do. By working across industries, we’re designing a future where connectivity isn’t just seamless. It’s intelligent, programmable, and transformative.

The shift is happening. Are you part of it?

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Kista, SE
Year Founded
1876
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