"AWS Platform Support Engineer
Job Title
AWS Platform Support Engineer
3 to 8 Years (can be adjusted based on requirement)
We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.
Monitor and maintain AWS cloud infrastructure and platform services.
Provide L2/L3 support for production incidents, service requests, and problem management.
Troubleshoot infrastructure, application, networking, and performance-related issues.
Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.
Perform root cause analysis (RCA) and implement preventive measures.
Manage backup, recovery, patching, and disaster recovery activities.
Monitor system health, availability, and performance using CloudWatch and other monitoring tools.
Implement security best practices, IAM policies, and compliance requirements.
Support CI/CD pipelines and deployment activities.
Collaborate with development, DevOps, networking, and security teams.
Automate operational tasks using scripting and Infrastructure as Code (IaC) tools.
Maintain operational documentation, SOPs, and knowledge base articles.
Participate in on-call support and incident management activities.
Required Technical Skills
AWS Services
EC2
S3
RDS
VPC
IAM
CloudWatch
Lambda
Route 53
ELB/ALB/NLB
Auto Scaling
SNS/SQS
EKS/ECS (preferred)
Operating Systems
Linux (RHEL, Amazon Linux, Ubuntu)
Windows Server (preferred)
Monitoring & Logging
Amazon CloudWatch
CloudTrail
Splunk
ELK Stack
Dynatrace/AppDynamics (preferred)
DevOps & Automation
Terraform
CloudFormation
Jenkins
Git/GitHub/GitLab
Ansible
Scripting
Python
Shell Scripting
PowerShell (optional)
Database Knowledge
MySQL
PostgreSQL
Amazon RDS
DynamoDB (preferred)
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience supporting AWS Cloud environments.
Strong understanding of cloud networking concepts.
Experience with incident management, problem management, and change management processes.
Knowledge of ITIL framework and support operations.
Ability to troubleshoot complex infrastructure and application issues.
Strong communication and stakeholder management skills.
Preferred Certifications
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Cloud Practitioner
AWS Certified DevOps Engineer – Professional (preferred)
Key Competencies
Production Support
Incident Management
Root Cause Analysis
AWS Infrastructure Management
Cloud Operations
Automation & Scripting
Performance Tuning
Security & Compliance
Problem Solving
Team Collaboration
Nice to Have
Experience with Kubernetes (EKS).
Experience with Datadog, Grafana, or Prometheus.
Exposure to FinOps and AWS Cost Optimization.
Knowledge of containerization using Docker.
Experience in enterprise support environments with SLA-driven operations.
"AWS Platform Support Engineer
Job Title
AWS Platform Support Engineer
3 to 8 Years (can be adjusted based on requirement)
We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.
Monitor and maintain AWS cloud infrastructure and platform services.
Provide L2/L3 support for production incidents, service requests, and problem management.
Troubleshoot infrastructure, application, networking, and performance-related issues.
Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.
Perform root cause analysis (RCA) and implement preventive measures.
Manage backup, recovery, patching, and disaster recovery activities.
Monitor system health, availability, and performance using CloudWatch and other monitoring tools.
Implement security best practices, IAM policies, and compliance requirements.
Support CI/CD pipelines and deployment activities.
Collaborate with development, DevOps, networking, and security teams.
Automate operational tasks using scripting and Infrastructure as Code (IaC) tools.
Maintain operational documentation, SOPs, and knowledge base articles.
Participate in on-call support and incident management activities.
Required Technical Skills
AWS Services
EC2
S3
RDS
VPC
IAM
CloudWatch
Lambda
Route 53
ELB/ALB/NLB
Auto Scaling
SNS/SQS
EKS/ECS (preferred)
Operating Systems
Linux (RHEL, Amazon Linux, Ubuntu)
Windows Server (preferred)
Monitoring & Logging
Amazon CloudWatch
CloudTrail
Splunk
ELK Stack
Dynatrace/AppDynamics (preferred)
DevOps & Automation
Terraform
CloudFormation
Jenkins
Git/GitHub/GitLab
Ansible
Scripting
Python
Shell Scripting
PowerShell (optional)
Database Knowledge
MySQL
PostgreSQL
Amazon RDS
DynamoDB (preferred)
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience supporting AWS Cloud environments.
Strong understanding of cloud networking concepts.
Experience with incident management, problem management, and change management processes.
Knowledge of ITIL framework and support operations.
Ability to troubleshoot complex infrastructure and application issues.
Strong communication and stakeholder management skills.
Preferred Certifications
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Cloud Practitioner
AWS Certified DevOps Engineer – Professional (preferred)
Key Competencies
Production Support
Incident Management
Root Cause Analysis
AWS Infrastructure Management
Cloud Operations
Automation & Scripting
Performance Tuning
Security & Compliance
Problem Solving
Team Collaboration
Nice to Have
Experience with Kubernetes (EKS).
Experience with Datadog, Grafana, or Prometheus.
Exposure to FinOps and AWS Cost Optimization.
Knowledge of containerization using Docker.
Experience in enterprise support environments with SLA-driven operations.
"AWS Platform Support Engineer
Job Title
AWS Platform Support Engineer
3 to 8 Years (can be adjusted based on requirement)
We are seeking a skilled AWS Platform Support Engineer to manage, monitor, troubleshoot, and support cloud infrastructure hosted on Amazon Web Services (AWS). The ideal candidate will be responsible for ensuring platform availability, performance, security, and operational excellence while providing L2/L3 production support for cloud-based applications and services.
Monitor and maintain AWS cloud infrastructure and platform services.
Provide L2/L3 support for production incidents, service requests, and problem management.
Troubleshoot infrastructure, application, networking, and performance-related issues.
Manage and support AWS services including EC2, S3, RDS, Lambda, VPC, ELB, IAM, CloudWatch, Route 53, and Auto Scaling.
Perform root cause analysis (RCA) and implement preventive measures.
Manage backup, recovery, patching, and disaster recovery activities.
Monitor system health, availability, and performance using CloudWatch and other monitoring tools.
Implement security best practices, IAM policies, and compliance requirements.
Support CI/CD pipelines and deployment activities.
Collaborate with development, DevOps, networking, and security teams.
Automate operational tasks using scripting and Infrastructure as Code (IaC) tools.
Maintain operational documentation, SOPs, and knowledge base articles.
Participate in on-call support and incident management activities.
Required Technical Skills
AWS Services
EC2
S3
RDS
VPC
IAM
CloudWatch
Lambda
Route 53
ELB/ALB/NLB
Auto Scaling
SNS/SQS
EKS/ECS (preferred)
Operating Systems
Linux (RHEL, Amazon Linux, Ubuntu)
Windows Server (preferred)
Monitoring & Logging
Amazon CloudWatch
CloudTrail
Splunk
ELK Stack
Dynatrace/AppDynamics (preferred)
DevOps & Automation
Terraform
CloudFormation
Jenkins
Git/GitHub/GitLab
Ansible
Scripting
Python
Shell Scripting
PowerShell (optional)
Database Knowledge
MySQL
PostgreSQL
Amazon RDS
DynamoDB (preferred)
Bachelor's degree in Computer Science, Information Technology, or related field.
3+ years of experience supporting AWS Cloud environments.
Strong understanding of cloud networking concepts.
Experience with incident management, problem management, and change management processes.
Knowledge of ITIL framework and support operations.
Ability to troubleshoot complex infrastructure and application issues.
Strong communication and stakeholder management skills.
Preferred Certifications
AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Cloud Practitioner
AWS Certified DevOps Engineer – Professional (preferred)
Key Competencies
Production Support
Incident Management
Root Cause Analysis
AWS Infrastructure Management
Cloud Operations
Automation & Scripting
Performance Tuning
Security & Compliance
Problem Solving
Team Collaboration
Nice to Have
Experience with Kubernetes (EKS).
Experience with Datadog, Grafana, or Prometheus.
Exposure to FinOps and AWS Cost Optimization.
Knowledge of containerization using Docker.
Experience in enterprise support environments with SLA-driven operations.
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
