Jobgether

Senior Support Engineer

Jobgether  •  Commonwealth of Australia (Remote)  •  5 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Support Engineer in Australia.

This role sits at the heart of a fast-growing, globally distributed technical support organization focused on delivering exceptional customer experiences for complex, high-scale data infrastructure. You will act as a senior technical point of contact for enterprise customers, helping diagnose and resolve challenging issues across distributed systems, cloud environments, and containerized architectures. The position blends deep hands-on troubleshooting with customer-facing ownership, ensuring issues are resolved quickly while driving long-term improvements in product reliability. You will collaborate closely with engineering, product, and customer success teams to turn real-world incidents into actionable engineering insights. Operating in a remote-first, follow-the-sun model, you will support customers across global time zones. This is a high-impact role for an engineer who enjoys solving deep technical problems while shaping a world-class support function.

Accountabilities:

  • Serve as a senior technical escalation point for enterprise customers, resolving complex issues across distributed systems, cloud environments, and containerized applications.
  • Diagnose and troubleshoot production incidents using Linux tooling, logs, scripting, and system-level analysis to ensure rapid restoration of service.
  • Collaborate closely with engineering teams to investigate root causes, contribute to post-incident reviews, and improve product reliability over time.
  • Build and improve internal support tooling, automation, and workflows to enhance issue triage, lifecycle management, and operational efficiency.
  • Participate in on-call rotations within a global follow-the-sun support model to ensure continuous customer coverage.
  • Partner with customer success teams to maintain strong customer relationships and ensure high satisfaction levels.
  • Contribute to knowledge sharing by documenting solutions, trends, and recurring issues across the support organization.

    • Requirements

    • 3+ years of experience in L3 technical support or similar roles supporting enterprise or distributed systems in production environments.
    • Strong hands-on experience with Linux troubleshooting, including command-line tools and regular expressions (grep, awk, sed).
    • Experience deploying, managing, and troubleshooting applications in Kubernetes environments.
    • Solid understanding of cloud platforms (AWS, GCP, or Azure) and containerization technologies.
    • Proficiency in scripting languages such as Bash and/or Python for automation and debugging.
    • Strong communication skills with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
    • Experience working in fully distributed or remote-first teams, with willingness to participate in on-call rotations.

      • Benefits

      • Competitive compensation package aligned with experience and market standards
      • Fully remote-first working model with global collaboration flexibility
      • Opportunity to work with cutting-edge distributed streaming and real-time data technologies
      • Health, wellness, and insurance benefits (medical, dental, vision where applicable)
      • Paid time off and flexible working arrangements
      • Career development opportunities within a high-growth, global engineering organization
      • Exposure to enterprise-scale systems used by leading global technology and financial companies.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
Jobgether

About Jobgether

Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals.

We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias.

Our purpose is to make remote job search guided and intentional.

Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
Brussels, BE
Year Founded
2020
Website
jobgether.com
Social Media