Senior Support Engineer
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We are looking for a Salesforce L2 Support Engineer to manage production support, incident resolution, and system stability across the Salesforce ecosystem. The role requires strong troubleshooting skills, functional understanding, and coordination with L3/Development teams.
Manage incidents end-to-end on the Salesforce Platform, including high-priority issues
Perform detailed analysis and troubleshooting using Apex logs, queries, and system data
Handle complex service requests with timely resolution and clear communication
Conduct root cause analysis and coordinate fixes with L3/Dev teams
Monitor system health, alerts, and performance; proactively prevent recurring issues
Validate and support production changes and deployments
Maintain configurations under Salesforce Administration (users, roles, workflows, validations)
Work with data and ensure integrity within Salesforce Database
Collaborate with build teams to ensure smooth transition from development to support
Document solutions, update knowledge base, and mentor L1 team members
Hands-on experience in Salesforce support and Salesforce Development basics
Strong knowledge of Apex, SOQL, and debugging
Experience with Salesforce Lightning (LWC/Aura) for issue analysis
Familiarity with Salesforce API integrations and troubleshooting
Understanding of Incident, Problem, and Change Management processes
Strong analytical, communication, and stakeholder management skills
Salesforce Admin / Platform Developer Certification
Experience with ITIL-based support environments
Exposure to monitoring and observability tools
Ownership | Problem-solving | Proactive monitoring | Communication | Team collaboration
Michelin is a world-leading manufacturer of life-changing composites and experiences. Pioneering materials science over more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world.
Drawing on technological leadership in polymer composites, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies, and healthcare.
The care we put into our products and our intimate knowledge of consumer habits enable Michelin to offer its customers exceptional experiences, whether in terms of connected solutions and artificial intelligence for professional fleets, or for discovering the outstanding restaurants and hotels that the MICHELIN Guide recommends.
