Job Description

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on

The Opportunity:

The opportunity involves contributing to the delivery of AIA’s purpose, vision and strategy by ensuring customers are supported effectively and efficiently. This role is accountable for delivering high‑quality group superannuation and senior claims administration outcomes, while also leading capability uplift across internal teams through structured training, coaching and competency development. A strong focus is placed on senior claims expertise, compliance and customer‑first practices, alongside building capability and consistency to deliver sustainable, high‑quality outcomes across the business.

To do this successfully you will:

• Deliver end‑to‑end group superannuation and senior claims administration with a strong focus on complex claims including death, TPD, IP, PI and TI, ensuring outcomes are compliant, timely and customer‑focused.
• Act as a trusted subject matter expert in superannuation, providing governance oversight, managing risks and dependencies, and representing Group Administration across projects, regulatory change and stakeholder forums.
• Build and uplift capability across Group Administration through the design and delivery of structured training, coaching and competency frameworks that embed best practice, risk awareness and customer‑first thinking.
• Drive quality, risk and performance outcomes by embedding strong controls, supporting assurance activities, analysing trends and continuously improving processes, productivity and service delivery.
• Develop and maintain strong internal and external relationships, partnering with leaders, teams, administrators, trustees and service providers to ensure effective communication, sustainable capability development and consistent, high‑quality outcomes across AIA.

Successful applications will demonstrate:

• Strong depth of experience in superannuation operations, with a minimum of five years in administration environments and at least two years operating in a senior superannuation or trustee‑facing role, including deep expertise in group administration and death claims.
• Demonstrated capability in training delivery, coaching and capability uplift within a regulated environment, with the ability to translate complex legislative, technical and risk requirements into clear, practical guidance for teams.
• A solid understanding of the superannuation industry and its regulatory landscape, with proven experience working within compliance and risk management frameworks to deliver consistent, high‑quality outcomes.
• A strong customer and change mindset, with excellent awareness of the drivers of customer service, experience contributing to projects or initiatives that delivered measurable benefits, and confidence operating in complex, fast‑paced environments.
• Well‑developed analytical and communication skills, supported by practical experience using tools such as Excel and PowerPoint to support reporting, insights, training and stakeholder engagement.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement – 3 days in office and 2 days WFH

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link.