Job Description

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms – Real Estate Services, Engineering, and Investment Management – we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. For 30 years, Colliers has consistently delivered approximately 20% compound annual returns for shareholders, fuelled by visionary leadership, significant inside ownership and substantial recurring earnings. With $5.5 billion in annual revenues, a team of 24,000 professionals, and *$108 billion in assets under management, Colliers remains committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

The EMEA Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for Colliers’ SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules. Colliers currently uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA.

Ideally, we are looking for a consultant with certification in Employee Central plus at least one additional module such as Time Management, Onboarding, Compensation, or Performance & Goals. We welcome candidates with alternative SuccessFactors certifications, provided they demonstrate a strong willingness to grow and expand their skills across other modules.

The consultant will resolve complex support tickets, deliver enhancements and change requests, support quarterly release activities, and work closely with HR, Payroll, Benefits, Finance, IT, the integration expert, external support partner, AMS providers, and other solution and platform architects to ensure platform stability.

Key Responsibilities

L3 Support, BAU Operations & support Platform Stability

• Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues.
• Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs, working closely with the support partner, integration expert, and relevant solution architects where cross-platform analysis is required.
• Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes.
• Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off.
• Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation.

Employee Central Functional Ownership

• Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions.
• Apply strong cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations before changes are implemented.
• Support and enhance Time Off configuration, including absence types, time account types, accrual rules, holiday calendars, workflows, and eligibility rules.
• Support the planned implementation and future BAU operation of Compensation across EMEA, including compensation data dependencies, eligibility, planning cycles, EC alignment, testing, and post-go-live support readiness.
• Provide practical guidance to HR stakeholders on standard functionality, configuration constraints, and recommended ways of working.

Configuration, Change & Release Management

• Deliver approved configuration changes, minor enhancements, data corrections, and change requests across Employee Central and related SuccessFactors modules.
• Ensure changes follow a controlled development, test, validation, and production release lifecycle.
• Lead BAU activities for quarterly SuccessFactors releases, including:
  • Release note review and impact assessment
  • Regression testing coordination and validation
  • Business communication and readiness support
  • Post-release stabilisation and defect resolution
• Ensure Development, Test, and Production environments remain aligned and appropriately controlled.
• Manage system administration activities, including role-based permissions, security controls, workflow maintenance, and certificate renewals where applicable.

Integration Data Support, Payroll & Benefits Awareness

• Provide functional BAU support for SuccessFactors data and configuration issues that may impact integrations with downstream systems, including SAP Employee Central Payroll, regional payroll solutions, benefits platforms, and expense management systems.
  • SAP Employee Central Payroll and other regional or third-party payroll providers
  • Benefits platforms and external benefits providers
  • Finance, ERP, reporting, data warehouse, and expense management platforms
  • Identity and access management solutions
• Investigate failed interface records from a functional and data perspective, identify whether incorrect or incomplete Employee Central data has caused the failure, and apply or coordinate the required data correction.
• Where failures are caused by technical integration design, middleware, mapping, connectivity, or development issues, coordinate with the integration expert, support partner, or relevant technical team rather than owning the build or development activity.
• Understand the impact of Employee Central data changes on Employee Central Payroll, regional payroll, benefits, expense management, reporting, security, and downstream processes.
• Support functional regression testing and validation of BAU enhancements and change requests where Employee Central data, configuration, payroll, benefits, or expense management processes may be impacted.
• This role is not responsible for technical integration build, middleware development, interface design, or code-level changes.

Governance, Risk & Stakeholder Management

• Ensure SuccessFactors configuration and support activities adhere to governance, data protection, security, audit, and local regulatory requirements.
• Participate in CAB and formal change governance, providing clear impact assessments, implementation plans, and rollback considerations.
• Maintain accurate configuration, support, process, and integration documentation.
• Act as a trusted point of contact for HR, Payroll, Benefits, Finance, IT, and regional stakeholders.
• Translate technical and configuration issues into clear business language and provide pragmatic recommendations.
• Work closely with the external support partner, AMS providers, SAP Support, internal technology teams, integration expert, and other team architects to resolve complex functional issues, data-related integration failures, and enhancement requests in line with agreed standards.
• Collaborate with solution architects, integration architects, enterprise architects, and platform owners to ensure proposed functional fixes and changes are technically sound, supportable, scalable, and aligned with the overall SAP and HR technology roadmap.
• Provide guidance and mentoring to junior analysts within the BAU team.

Additional Information

Required Experience & Skills

Essential

Desirable

Strong hands-on experience supporting SAP SuccessFactors in a BAU, support, or application management environment.

SAP SuccessFactors Employee Central certification is preferred, ideally supported by at least one additional SuccessFactors certification or strong hands-on experience in Time Management, Onboarding, Compensation, or Performance & Goals.

Candidates with alternative SuccessFactors certifications will also be considered where they can demonstrate strong functional capability, adaptability, and a clear willingness to grow and expand their skills across additional SuccessFactors modules.

Deep functional knowledge of Employee Central, including foundation objects, employee data, position management, workflows, business rules, MDF objects, event reasons, data models, and role-based permissions.

Strong experience with Time Off configuration, including accruals, calendars, absence types, time accounts, eligibility, and workflows.

Proven ability to resolve L3-level tickets, perform root cause analysis, and deliver permanent fixes for complex functional and data issues.

Experience with Compensation configuration and support, including compensation data dependencies, eligibility, planning cycles, and Employee Central alignment.

Experience delivering enhancements, configuration changes, data corrections, change requests, release testing, and regression testing.

Good awareness of SuccessFactors integrations with SAP Employee Central Payroll, regional payroll, benefits, and expense management systems, with the ability to investigate data-related failures and coordinate technical integration issues with the integration expert or support partner.

Good cross-module understanding across Employee Central, Onboarding, Time Off, Performance & Goals Management, and planned Compensation processes, with the ability to assess downstream impacts.

Experience supporting multi-country SuccessFactors landscapes, ideally across EMEA.

Strong understanding of payroll- and benefits-impacting risk, data quality, security, and governance controls.

Familiarity with ITIL-aligned service management, CAB governance, working with AMS or external vendors, and collaborating effectively with support partners and architecture teams.

Excellent stakeholder communication skills, with the ability to explain technical issues clearly to HR, Payroll, Benefits, Finance, and IT stakeholders.

Exposure to Onboarding, Performance & Goals Management, Compensation implementation, reporting, or wider HR technology transformation would be beneficial.