Job Description

Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms – Real Estate Services, Engineering, and Investment Management – we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. For 30 years, Colliers has consistently delivered approximately 20% compound annual returns for shareholders, fuelled by visionary leadership, significant inside ownership and substantial recurring earnings. With $5.5 billion in annual revenues, a team of 24,000 professionals, and *$108 billion in assets under management, Colliers remains committed to accelerating the success of our clients, investors, and people worldwide. Learn more at corporate.colliers.com, X @Colliers or LinkedIn.

The EMEA Senior SAP SuccessFactors Analyst is responsible for the stable operation, BAU support, and continuous improvement of Colliers’ SAP SuccessFactors landscape across EMEA.

This role provides L3 support, delivers controlled configuration and enhancements, and leads quarterly release and change activities across core HR modules. Working closely with HR, Payroll, Finance, IT, and external AMS partners, the role ensures system stability, data integrity, and strong governance across the SuccessFactors platform.

Key Responsibilities

BAU Support & Platform Stability

• Act as L3 support for SAP SuccessFactors, resolving complex functional and technical issues.
• Own recurring issues through root cause analysis and permanent fixes.
• Deliver BAU incidents, defects, and minor enhancements in line with agreed SLAs.
• Support payroll-impacting changes with appropriate controls and validation.

Configuration, Change & Release Management

• Deliver minor configuration changes and enhancements
• Ensure changes follow the development → test → release lifecycle.
• Lead BAU activities for quarterly SuccessFactors releases, including:
  • Release note review and impact assessment
  • Testing coordination and validation
  • Post-release stabilisation
• Ensure Development, Test, and Production environments remain aligned.
• Manage system administration activities, including role-based permissions, security controls, and certificate renewals (e.g. SSO / SSL where applicable).

Integration & Downstream Awareness

• Provide BAU support for integrations between SuccessFactors and:
  • Payroll systems (e.g. ECP / third-party vendors)
  • Finance / ERP platforms
  • Identity and access management solutions
• Monitor interfaces, investigate errors, and coordinate fixes with AMS or integration teams.
• Ensure downstream impacts are understood before changes are deployed.

Governance, Risk & Stakeholder Management

• Ensure SuccessFactors usage and configuration adhere to governance, data protection, security, and local regulatory requirements.
• Participate in CAB / formal change governance.
• Maintain accurate system and configuration documentation.
• Act as a trusted point of contact for HR, Payroll, Finance, and IT stakeholders.
• Translate technical issues into clear business language.
• Work closely with AMS providers and SAP Support to resolve complex issues.
• Provide guidance and mentoring to junior analysts within the BAU team.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• · Relevant certifications (e.g., SAP SuccessFactors; SAP Integration Suite; ABAP) are a plus.
• · Familiarity with Agile Development and Test methods (possible certification).
• · ITIL Certification (desirable).
• · Excellent communication and stakeholder management skills.
• · Self-motivated and adaptable to a collaborative, dynamic work environment.

Additional Information

Required Experience & Skills

Essential

Desirable

Strong hands-on experience supporting SAP SuccessFactors in a BAU environment

Exposure to integrations (monitoring, troubleshooting, coordination)

Deep knowledge of Employee Central (mandatory)

Experience working within an HR Technology / Applications COE

Experience supporting modules such as:

Time / Time Off, PMGM, Recruitment & Onboarding, Compensation & Succession

Desirable Familiarity with ITIL-aligned service management

Proven experience with:

Data imports and corrections. Quarterly release management. L2/L3 support in enterprise environments

Experience supporting multi-country SuccessFactors landscapes

Strong understanding of payroll-impacting risk and downstream dependencies

Experience working with AMS / external vendors