Kaplan International Languages

Senior Student Success Advisor – Wellbeing - University of Alberta’s Foundation Program

Kaplan International Languages  •  $70k - $85k/yr  •  Canada (Onsite)  •  3 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
46
AI Success™

Job Description

Job Title

Senior Student Success Advisor – Wellbeing - University of Alberta’s Foundation Program

The SeniorStudent Success Advisor—Wellbeing will have a strong background in supportinginternational studentwellness This individual will play a key role inassessing and responding to situations that mayimpacta student’s academic or personalsuccess, as well as the broader campus community. The ideal candidate brings experience in delivering trauma-informed care, student advising,training and certifications inmental health and suicide intervention,an unwavering commitment to inclusion, student-focused service, and the ability to support a high-performing, collaborative team culture. This is an exciting opportunity to shape a first-of-its-kind program in Canada from the ground up.

Reporting to the Student Success Supervisor,theSeniorStudent Success Advisor- Wellbeingoffers supportive listening, initial risk/needs screening, short-termcase coordination, and warm referrals to campus partners and community services. A primarycomponentof this role will bedeveloping proceduresand processesrelated tosupporting at-risk students, ensuring alignment with existingKaplan andUniversity of Alberta policies. They will also liaise with various teams at the University of Alberta toadvocate for students and coordinate access to services.

The Senior Student Success Advisor will deliverhigh-quality advisingand guidance on topics such as academic standing, degree progression, program changes, and other academic and non-academic topics. They will also lead the coordination of programs and events that foster well-being, engagement, belonging, and academic success. Supervision of student peer mentors may also berequired

We welcome candidates from a wide range of sectors who candemonstratetransferable experience, particularly in social programming, student advising, and intercultural or international student support.

Main Responsibilities

  • Supportat-riskstudentsby providingasupportive environment, trauma-informed care, and resource navigation

  • Provide short-termcase coordination to reduce barriers (e.g., appointment facilitation, documentation guidance, and follow-up check-ins) until a studentis connected withtheappropriate service

  • Advises prospective, new, and continuing students on program-related matters such as academic standing, degree progression, and program changes.

  • Build andmaintainstrong relationships with University of Alberta faculty, staff, and service departments toassiststudents to access supportandenhance the student experience

  • Develop and applyprocedures and processes related to identification and support of at-risk students, ensuring alignment with applicable University of Alberta policies, as well as Kaplan’s Safeguarding, Health and Safety, and EDI practices

  • Coordinate, design, and deliver inclusivewellbeingprogramming and events that foster a sense of belonging, cultural connection, and community among international students.

  • Respond to studentinquiries through a flexible,personalisedand inclusive approach,maintainingconfidentiality asappropriate

  • Support the day-to-day delivery of student support services across wellness, academic advising, and settlement/transition support.

  • Ensure that all student-related data and documentation areaccurateand kept up to date to support operational and reporting needs.

What you bring to the Role

  • University degree in related fieldand at least 3-5 years of experience workingin an advising or mental health-related field arerequired, particularly with international students or newcomers to Canada

  • Extensive knowledge ofstudent-centred,culturallyresponsiveand trauma-informed care; gender-based and sexual violence prevention;and suicide intervention

  • A strong background instudent advising,wellbeing programming,student engagement,andevent coordination within an educational or community setting

  • Excellent interpersonal,written,and verbal communication and relationship-building skills. Preference will be given to individuals who are fluent in Mandarin

  • 1-2 years of experience supporting international students, student life, and working in a cross-cultural environment

  • Proven ability to assess complex situations, exercise sound judgment, and manage multiple priorities in time-sensitivecontexts. Excellent interpersonal, written, and verbal communication

  • Comprehensive knowledge of relevant policies,procedures,and legislation (Sexual and Gender-Based Violence Policy, Student Conduct Policy, Helping IndividualsAtRisk Policy, Discrimination, Harassment, Duty to Accommodate Policy, Residence Community Standards, UAPPOL, and Protection of Privacy Act (POPA)).

  • Able to work collaboratively as part of a team and independently on projects.

  • A demonstrated commitment to equity, diversity, and inclusion in both practice and values.

Physical Requirements

  • Sitting

  • Standing

  • Walking

  • Climbing

  • Lifting up to 50+ pounds

  • Pulling

  • Pushing

  • Carrying

  • Grasping

  • Reaching

  • Bending

  • Visual Acuity

  • Color Determination

  • Speaking

  • Listening

What we provide:

  • Salary range - $70K to $85K annually

  • Competitive benefits package

  • 26 days annual leave

  • Employer-matched pension

  • Other benefits

Year One Foundation Program

The University of Alberta’s Foundation Program is an innovative joint educational partnership between Kaplan International Pathways Canada and the University of Alberta, launching in 2025. The University of Alberta is a Top 100 world-ranking institutionlocatedin Edmonton, Alberta. This new Foundation Program provides international students who do not meet direct entry requirements with a pathway to full undergraduate admission. Students complete a three-term (one academic year) program that includes ten 3-credit university-level courses counting toward the first complete year of aBachelor’sdegree, alongside non-credit academic and skill-building classes designed to prepare them for long-term success.

Students are University of Alberta students from day one. Kaplan International Pathways supports them through operational management, supplemental instruction, well-being services, and co-curricular programming. Academic instruction is delivered byUniversityfaculty.

Kaplan International Pathways is committed to equity, diversity, and inclusion. We particularly welcome applications from women, Indigenous applicants, and those from racialized or other equity-deserving groups who are underrepresented at this level of the organization.

Location

Edmonton, AB, CAN

Employee Type

Employee

Job Functional Area

Student Experience

Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.

Kaplan International Languages

About Kaplan International Languages

A division of Kaplan Inc, an educational subsidiary of Graham Holdings Company, Kaplan International Languages is a leading provider of international education.

We offer English, French, and German language courses in 9 countries across the world, catering for all ages and learners, with our Junior Summer Camps from Alpadia Language Schools (part of the Kaplan family), our dedicated 30+ English courses, exam prep courses & more.

We offer language and university pathway programs, which include tuition, accommodation and social activities. Students travel to study with Kaplan International Languages from over 150 countries around the world through our network of partners and sales offices, as well as directly through our website.

Industry
Education & Training
Company Size
501-1,000 employees
Headquarters
London, GB
Year Founded
Unknown
Social Media