First Chicago Insurance Company

Senior Strategy & Performance Analyst

First Chicago Insurance Company  •  Onsite  •  18 minutes ago
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Job Description

First Chicago is hiring a Senior Strategy & Performance Analyst to find out why results move and help fix what drives them. Claims is the primary focus.

You will investigate adverse trends and deviations from KPIs, work with business leaders to build practical corrective actions, and track those actions to measured results. This is a root-cause and follow-through role. It is not dashboard production, budgeting, forecasting, or ownership of departmental operations.

You will report to the Chief Accounting Officer & Treasurer and work closely with Financial Planning & Analysis, Accounting, department leadership, and Product & Actuarial. The role will be supported by a dedicated data analyst.

What You Will Do

  • Review KPI reports, financial results, operating metrics, and strategic milestones; identify exceptions, emerging risks, and significant deviations from targets.
  • Investigate underlying causes by state, carrier, program, product, distribution channel, department, and vendor, working directly in the data lake and source systems; separate temporary fluctuations from persistent problems.
  • Validate findings with department leaders and subject-matter experts; challenge assumptions constructively and separate observed facts from hypotheses.
  • Develop corrective-action plans with accountable department heads, with clear owners, timelines, milestones, and success measures.
  • Identify opportunities to reduce costs, improve profitability, optimize resources, and increase productivity; assess return on investment in coordination with Accounting.
  • Maintain a central tracker of approved actions; monitor progress and measured results, assess whether improvements hold, and escalate unresolved issues.
  • Coordinate cross-functional analysis and dependencies without assuming authority over departmental decisions or implementation.
  • Prepare concise monthly executive summaries covering priority exceptions, confirmed causes, recommended actions, owners, progress, quantified benefits, and open risks.
  • Align with enterprise KPI definitions; use existing reports where they are timely and sufficient, and work with the data analyst to build supplemental data and reports where they are not.

Areas of Focus

  • Claims (primary): Claim severity and frequency, calendar and accident year loss ratios, loss development trends, handling trends, cycle times, attorney representation, litigation, complaint ratios and types, vendor costs, loss adjustment expenses, and state/program variances.
  • Personal Lines Underwriting (secondary): Retention, loss ratio and profitability trends, new-business quality, cancellations, underwriting exceptions, producer/program results, cost-benefit of underwriting reports, and operational efficiency.
  • Commercial Lines Underwriting (secondary): Growth and profitability against plan, submission-to-bind conversion, portfolio concentration, retention, underwriting discipline, and program performance.
  • Marketing (secondary): Producer and channel productivity, campaign effectiveness, acquisition costs, conversion, distribution performance, and return on marketing investment.
  • Product & Actuarial (secondary): Product/program profitability, actual-versus-expected performance, rate-change effectiveness, emerging portfolio risks, and initiative outcomes, using analyses produced by Actuarial.

Secondary areas are addressed as assigned. The analyst supports technical owners; actuarial judgments, underwriting decisions, and Claims operations remain with their respective departments.

What You Bring

  • Bachelor's degree in Finance, Accounting, Business, Economics, Analytics, Insurance, or a related field, or equivalent experience.
  • Five or more years of relevant experience in P&C insurance, insurance operations, business performance analysis, strategic planning, or a related field. P&C Claims experience strongly preferred.
  • In-depth knowledge of P&C Claims operations and metrics; working knowledge of Underwriting, Product/Actuarial, and distribution. Cross-functional insurance experience strongly preferred.
  • Strong analytical, financial, and problem-solving skills; ability to connect operational drivers to business results and evaluate cost-benefit and ROI.
  • Excellent executive communication, facilitation, and judgment; ability to influence without direct authority.
  • Advanced Excel; proficiency with SQL and BI/data visualization tools.

How Success Is Measured

Timely, credible root-cause findings; recommendations adopted by business owners; completion of agreed corrective actions; cost savings or operational benefits verified against a documented baseline; sustained improvement in targeted KPIs; and clear, decision-useful executive reporting. Success is not measured by the volume of dashboards or reports produced.

Compensation & Benefits

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

  • Competitive Salaries
  • Commitment to your Training & Development
  • Medical and Dental
  • Telemedicine Benefit
  • 401k with a generous company match
  • Paid Time Off and Paid Holidays
  • Tuition Reimbursement Training Programs
  • Wellness Program
  • Fun company sponsored events
  • And so much more!
  • Visit our company website at firstchicagoinsurance.com

Estimated Compensation Range: $100k/year-$175K/ann*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. In addition, starting salary may vary by position depending on whether the position is in-office, hybrid or remote.

First Chicago Insurance Company

About First Chicago Insurance Company

The company was founded on December 14, 1920 as the Chicago Ice Producers Mutual Liability Company. Originally organized as a mutual insurance company, its initial purpose was to insure the members of the Chicago District Ice Association for general liability, Workers Compensation, public liability for horses and wagons, and commercial vehicle insurance. Association members donated the $26,225 that was needed at that time to start insurance operations. The company was granted licenses to operate in the States of Illinois, Indiana and Wisconsin, which continue to be held today.

In the 1930’s, the company expanded into insuring the private passenger vehicles of the owners and employees of the ice companies. This business was later enlarged to include individuals referred by policyholders of the company. The company’s name was changed to Chicago Mutual Liability Company in 1961. During the 1970’s and 1980’s, the company evolved from its original focus as a commercial lines insurer to become an automobile insurer. At the end of 1994, the Board of Directors decided to exit the Workers Compensation and general liability lines and concentrate on the personal and commercial auto lines of business.

In 1991 the Board of Directors decided to change the company’s distribution system from direct writing to partnering with independent producers. The company had maximized its growth as a direct writer and needed to adopt a different strategy. The company’s name was changed again in 1996 to Chicago Mutual Insurance Company.

In 2006, the company was converted from a mutual form of governance to a stock company. It was renamed First Chicago Insurance Company, and became a subsidiary of J & P Holdings, Inc. Innovation is the company’s focus as the 100th anniversary of its founding approaches. Management continues to search for opportunities that will serve our current policyholders and contribute to the company's growth and profitability.

Industry
Finance & Insurance
Company Size
51-200 employees
Headquarters
Bedford Park, IL
Year Founded
1920
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