Job Description

Senior Strategy & Operations Specialist

Department: CEO Discovery Team

Employment Type: Full Time

Location: Mexico

As a highly-regarded high-tech unicorn company, we have been making a positive global impact since 2013. Harnessing the power of innovative mobile technologies, our core product is redefining ride-hailing, while simultaneously introducing new business verticals that are propelling us toward becoming a super app. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to contribute to our mission of combating injustice on a global scale.
Embark on an exciting journey with us as a Business Development Specialist for our Intercity Vertical in LATAM macroregion! As a BDS of the Intercity vertical, you will play a pivotal role in managing and expanding our Intercity business line across 13 countries in Latin America, overseeing the operations in current cities, launching new geographies and new products, and driving our key metrics improvements. You will also be engaged in various cross-functional projects affecting the Intercity business in all of our countries across the globe

If you're based in Mexico City (or ready to move), you are passionate about fostering a people-oriented business culture and possess a solid background in Business Development / Operations along with expertise in Data Analysis, we eagerly await your CV!
For this position, we are NOT looking for experience primarily in relations development / contracting with counterparties and partner organizations.
Please notice that CVs in English will be considered primarily.

Key Responsibilities

• Grow our Intercity vertical across 13 countries in LATAM macro region, initiate activities and projects to reach our main business KPIs;
• Monitor our business metrics and improve them by launching and executing different initiatives to acquire/retain both passengers and drivers;
• Participate in strategy development based on market & competitors analysis for Mexico, LATAM and for the whole Intercity vertical globally
• Generate & validate product, marketing or operational hypothesis through A/B test to improve our product
• Manage cross-functional projects with other teams: Product, Analytics, Marketing, Driver’s Acquisition, Ride-hailing, Customer support etc.
• Conduct regular quantitative marketplace & product metrics analysis to discover inefficiencies and identify growth opportunities
• Launch surveys and conduct phone and field interviews with our passengers and drivers

Skills, Knowledge & Expertise

• Based in Mexico City or ready to move to Mexico City within the first 3 months
• Bachelor's degree and/or Master's Degree in Economics/ Econometrics/ Engineering/ Mathematics/ Statistics/Business/Management
• 2+ years of experience in the mobility /ride-hailing/ B2B & B2C delivery, e-commerce marketplaces in a data-heavy role (business/product/marketing/ops analyst), ideally with B2C products
• Enjoy working with numbers and applying a data-driven approach to problem-solving
• Have practical work experience with analytical tools such as SQL and Excel
• Have experience with hypotheses generation and testing them via MVP solutions
• Fluent English speaker and native Spanish speaker.
• Ready and know how to conduct custdevs, generate and check hypotheses (we love field work and speaking with our passengers and drivers);
• Ready for business trips in Mexico and abroad

Will be an advantage:

• Expertise in Latin American intercity transportation market
• Experience in strategy (in-house/ consulting), project management
• Practical analytical experience with Python analytical tool

Job Benefits

• Be part of a growing and innovative company with a unique approach to ride-hailing
• Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued
• Have the opportunity to make a significant impact on the company and the industry as a whole
• Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands
• Competitive salary
• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company