We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
Permanent, full time position
Must be Melbourne based
At Coles Group, you’ll be part of a business that’s shaping the future of retail in Australia. As we continue to evolve our Customer Experience (CX) and Digital strategy, we’ve created a new opportunity for a Senior Strategy Manager to play a pivotal role in defining and delivering the next phase of our customer-led transformation.
About the role
This is a high-impact, enterprise-facing role sitting within the Customer & Digital Strategy and Delivery team, where you will help shape how millions of Australians experience Coles across digital, in-store, and omnichannel environments.
You will work closely with senior leaders across the organisation to develop strategy, influence decision-making, and translate insights into actionable initiatives that drive meaningful customer and commercial outcomes.
What you’ll be doing
About you
You are a structured thinker with a strong strategy toolkit and a track record of solving complex problems in dynamic environments. You’re equally comfortable in the detail and in the boardroom, with the ability to influence and align senior stakeholders.
You’ll bring
Qualifications
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au
Job ID: 185323
Employment Type: Full time
#LI-OR1
Coles is one of Australia’s leading retailers, with an extensive footprint of over 1,800 retail outlets nationally. We employ more than 115,000 team members, engage with more than 8,000 suppliers, and we welcome millions of customers through our store network and digital platforms every week.
We are one of Australia’s largest employers and our workforce includes in store, corporate, manufacturing, distribution, and fulfilment. Our team members reflect the diverse communities in which we operate and we strive to make Coles a great place to work.
• Our vision is to become the most trusted retailer in Australia and grow long-term shareholder value.
• Our purpose is Helping Australians eat and live better every day.
• Our priority is to provide leading food, drink, and home solutions that are delicious, sustainable, and healthy for our customers every day, both in-store and online.
