Job Description

We are seeking a Senior Storage Engineer to lead operational, testing, and documentation activities across enterprise storage and networking infrastructure, with a primary focus on Dell EMC PowerFlex, Dell EMC PowerMax (PMAX), and Dell Switches The ideal candidate will be hands-on with operational tasks, resilience/failure testing, performance tuning, and producing high-quality technical documentation (SOPs, LLDs, and diagrams).

Key Responsibilities

Core Platforms

• Perform day-to-day operational tasks on PowerFlex, PMAX, and Dell Switches
• Produce and maintain technical diagrams and documentation using Visio

PMAX – Testing & Validation

• Create and restore snapshot copies.
• Simulate port/path failures and validate host multipathing behavior (e.g., cable removal scenarios).
• Test single power supply failure scenarios (e.g., power cable removal) and validate system resilience.
• Export and restore Unisphere configuration backups.
• Confirm alert visibility and accuracy within the Unisphere dashboard (e.g., validating power failure alerts).

PMAX – Operational Documentation (SOPs)

Develop and maintain Standard Operating Procedures covering:

• Recovery procedure validation (volume recreation, masking remapping)
• Capacity utilization monitoring
• New volume creation
• LUN masking and mapping
• Unmasking and deletion of volumes
• Configuration of service levels (Diamond/Platinum/Gold/Silver)
• Performance monitoring (per box, per LUN, per host)
• Patch installation procedures
• Configuration file backups
• Log collection procedures

PMAX – Additional Technical Tasks

• Debug and troubleshoot syslog configuration between PMAX and the client syslog server.
• Document LUN-per-port mapping as part of Low-Level Design (LLD) deliverables.
• Review LUN-per-port mapping for Front-End port load balancing.
• Review PMAX ports for errors and performance issues.

Requirements

Required Skills & Qualifications

• Proven hands-on experience with Dell EMC PowerMax (PMAX) administration and operations.
• Experience with Dell EMC PowerFlex in operational/support capacity.
• Working knowledge of Dell networking/switching infrastructure.
• Strong understanding of SAN concepts: multipathing, LUN masking/mapping, snapshots, service levels.
• Experience with Unisphere for PowerMax management.
• Proficiency in Visio for technical documentation and diagramming.
• Strong documentation skills — able to write clear, structured SOPs and LLDs.
• Experience with syslog configuration and troubleshooting.
• Familiarity with performance monitoring and capacity planning on enterprise storage arrays.

Preferred Qualifications

• Dell EMC certifications (e.g., PowerMax, PowerFlex specialist certifications).
• Prior experience in a client-facing or managed services environment.
• Experience supporting telecom or large enterprise environments.