Job Description

Senior STIBO STEP Engineer / MDM Support Engineer

Location: Amsterdam, Netherlands
Start Date: August 2026
Contract Duration: 6 months
Experience: 6–8 years
Employment Type: Contract

We are looking for a Senior STIBO STEP Engineer to join an Application Maintenance & Support (AMS) team responsible for maintaining and enhancing an enterprise Master Data Management (MDM) platform.

The successful candidate will provide hands-on technical support, implement enhancements and fixes, troubleshoot production issues, and act as a Subject Matter Expert (SME) for the STIBO STEP platform. The role also involves guiding junior and mid-level STIBO developers and support engineers.

Key Responsibilities

• 
  Maintain and enhance the STIBO STEP MDM platform.
• 
  Develop and implement fixes, enhancements, workflows, and business rules.
• 
  Perform incident triage, troubleshooting, and production support.
• 
  Conduct Root Cause Analysis (RCA) and resolve recurring issues.
• 
  Support data validation, reconciliation, and data quality activities.
• 
  Guide and mentor STIBO STEP developers and support engineers.
• 
  Act as the technical SME for the MDM platform.
• 
  Work with business and technical teams to diagnose complex master-data issues.
• 
  Support integrations between STIBO STEP and external systems.
• 
  Monitor and resolve data pipeline and integration failures.
• 
  Contribute to ITSM KPIs including SLA, MTTR, incident reduction, and escalation management.
• 
  Support release and change management activities.

Must-Have Technical Skills

• 6–8 years of relevant experience in MDM and application support.
• 
  Strong hands-on experience with STIBO STEP
• 
  STIBO STEP data modelling, including:
  • 
    Entities
  • 
    Hierarchies
  • 
    Attributes
• 
  Experience configuring workflows, approval processes, and data governance flows
• 
  Strong knowledge of business rules and validation frameworks in STIBO STEP.
• 
  Experience with STEP UI and data maintenance processes.
• 
  Hands-on experience with product/article master data management
• 
  Experience with supplier and assortment data.
• 
  Understanding of data governance, data stewardship, and data quality.
• 
  Experience across the master-data lifecycle: create, update, enrich, validate, and publish
• 
  Experience with REST/SOAP APIs and/or file-based integrations.
• 
  Understanding of integrations with SAP S/4HANA and other enterprise systems.
• 
  Experience working with AS400/core systems and/or similar legacy platforms.
• 
  Knowledge of SQL and data analysis.
• 
  Strong data validation and reconciliation skills.
• 
  Experience troubleshooting data inconsistencies and production issues.
• 
  Familiarity with ITSM tools and ticketing workflows.

Good-to-Have Skills

• 
  Automation of repetitive support activities.
• 
  AI-assisted troubleshooting or reverse engineering.
• 
  Knowledge graph/documentation tools.
• 
  Understanding of product lifecycle and assortment management.
• 
  Knowledge of pricing, promotions, and catalogue publishing.
• 
  Understanding of logistics and supply-chain data dependencies.
• 
  Experience with SAP master data structures.
• 
  Knowledge of SAP integrations such as IDocs, APIs, and middleware
• 
  Basic understanding of monitoring, logging, and observability tools.
• 
  Familiarity with CI/CD and release management concepts.
• 
  Awareness of DevSecOps and DORA metrics.

Soft Skills

• 
  Strong problem-solving and analytical skills.
• 
  Ability to diagnose complex data issues across multiple systems.
• 
  Comfortable working with fragmented or loosely documented data structures.
• 
  Strong focus on data integrity and quality.
• 
  Ability to collaborate effectively with business users, procurement, category management, and technical teams.
• 
  Experience working within a multi-vendor environment
• 
  Strong communication and stakeholder-management skills.
• 
  Ability to guide and mentor other engineers.
• 
  High learning agility and ability to quickly understand new systems and processes.