Job Description

Senior Staff, Software Engineer

Location: Sterling, VA
Team: Customer 360 Platform
Focus: Node.js, APIs, data modeling, databases, distributed systems

Asurion is hiring a Senior Staff, Software Engineer for the Customer 360 Platform team.

Customer 360 is a strategic platform that creates a trusted, intelligent view of customers across products, partners, subscriptions, claims, service interactions, and digital experiences. This role is full-stack, but the focus is backend, APIs, data models, databases, and platform architecture — not UI-first.

The role aligns to Asurion’s Senior Staff expectations for cross-team API design, domain data architecture, full-stack architecture, systems design, and technical leadership.

Key Responsibilities

Own architecture and delivery for Customer 360 data models, APIs, services, events, and supporting tools.

Build production-grade Node.js / TypeScript services with secure access, observability, and reliable operations.

Design customer data models for CustomerID, HouseholdID, profiles, subscriptions, interactions, relationships, lineage, confidence, and data quality.

Work across relational, NoSQL, graph, cache, search, and event-driven data patterns.

Partner with product, architecture, data, security, privacy, analytics, and consuming teams to drive scalable adoption.

Mentor engineers and raise engineering standards across teams.

Required Qualifications

10+ years of experience building APIs, backend services, distributed systems, and data-intensive platforms.

Strong experience with Node.js, TypeScript, API design, and production service architecture.

Deep understanding of data modeling, database design, schema evolution, identity resolution, data quality, and source-of-truth patterns.

Experience with databases such as PostgreSQL, MySQL, DynamoDB, MongoDB, Redis, Elasticsearch/OpenSearch, Neo4j, or similar.

Experience with event-driven architecture, data contracts, streaming or messaging platforms, CI/CD, observability, and reliability engineering.

Ability to influence multiple teams, shape technical direction, and drive cross-functional outcomes.

Preferred Qualifications

Experience with Customer 360, customer data platforms, identity resolution, master data management, or graph-based models.

Experience with deterministic/probabilistic matching, confidence scoring, lineage, governance, Kafka, CDC, or schema registry.

Experience working in privacy-sensitive, regulated, multi-tenant, or client-segregated data environments.

Why Join Customer 360

Customer 360 is a high-impact platform where customer data, identity, confidence, privacy, and API design all matter. As a Senior Staff, Software Engineer, you will help define the data foundation and engineering standards for a platform that powers intelligence across Asurion.

Equal Opportunity

Asurion is proud to be an equal opportunity employer committed to building a diverse and inclusive workplace.