Job Description

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from
• Equity in a rapidly growing startup backed by top-tier VCs

As a Senior Staff Product Manager, Risk, you are the strategic architect of the trust and safety ecosystem at HCP. You do not just manage a roadmap; you define the vision for how we protect money movement, accounts, and communications across our entire vertical SaaS platform. You work horizontally across 20+ product teams to identify systemic vulnerabilities and deliver high-leverage, scalable solutions that neutralize threats without compromising the experience of our legitimate Pros.

You are a technical leader who partners with Engineering, Risk Operations, and Analytics to build durable frameworks for fraud detection, security, and abuse prevention. You excel at translating extreme ambiguity into clear, cross-functional execution plans and serve as the definitive leader during critical incident responses. You move seamlessly between deep technical architecture and executive-level strategy, ensuring that risk mitigation is a competitive advantage for the business.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Define and evangelize the multi-year risk strategy and roadmap, encompassing payments risk, account takeover (ATO), and platform-wide communications abuse
• Architect scalable risk capabilities, including universal signals, limit engines, and policy frameworks that serve the entire HCP product suite
• Lead the most complex, high-stakes cross-squad initiatives to ensure risk protections are integrated into the core product DNA
• Partner with executive leadership to align on risk appetite, loss targets, and the balance between friction and security
• Drive the evolution of internal risk tooling and automation to drastically reduce operational burden for the People and Risk Operations teams
• Lead high-severity incident response efforts, coordinating rapid containment, durable hardening, and executive-level retrospectives
• Act as a force multiplier by mentoring Product Managers and Engineering leads on risk best practices and system design
• Conduct rigorous build vs. buy analyses and manage strategic vendor partnerships to accelerate our defensive capabilities
• Direct the integration of advanced data models and signals into automated enforcement patterns
• Communicate high-impact strategic proposals and technical documentation to align stakeholders across the organization

Qualifications:

• 7+ years of product management experience with a proven track record of delivering complex, platform-level systems
• Deep domain expertise in Fintech, Payments, Trust & Safety, or Security at scale
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Demonstrated ability to influence at the executive level and lead without authority across dozens of teams
• Technical mastery of system architecture, event-driven environments, and enforcement mechanisms
• Advanced data fluency with the ability to define complex metrics and leverage SQL to drive iteration
• Exceptional written and verbal communication skills, specifically in writing high-quality strategic proposals
• Bachelor's degree in a related field or equivalent work experience

What will help you succeed:

• Fluency of account security patterns such as step-up authentication, device/session risk, and credential stuffing defenses
• Deep understanding of card and ACH network concepts including chargebacks, payout controls, and ACH return handling
• Experience building shared platform services like rules engines, risk signal pipelines, and automated policy frameworks
• Strong intuition for the "Pro experience," ensuring that security measures are elegant and non-obstructive
• Ability to remain calm and decisive under pressure during emerging fraud attacks or security incidents
• Experience with vendor evaluation and management for enterprise-grade fraud and risk tooling
• A proactive mindset that anticipates emerging threats before they impact the platform

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $158,000 - $182,000 + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Privacy Notice for California Job Candidates - Housecall Pro

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote