In this role, you will partner with cross-functional teams—including product managers, designers, engineers, service experts, and business leaders—to design, deliver, and optimize market-leading customer experiences. You will own the product vision, strategy, and execution for how accountants interact with our full portfolio of offerings, ultimately driving customer success and operational efficiency.
Responsibilities
Product Vision and Strategy: Define, articulate, and communicate a bold and compelling product vision for QuickBooks Live's Expert experience and communications.
Customer Focus: Develop deep customer empathy through immersion in customer, Expert, and Accountant research Transform insights into a roadmap of innovative solutions that address key customer pain points and drive business outcomes.
Cross-functional Leadership: Foster strong cross-functional partnerships to align product strategies with broader business objectives. Work closely with other QuickBooks product teams who are focused on shared experiences and VEP partners building the Expert platform.
Execution Excellence: Lead the scoping, planning, and delivery of product initiatives in collaboration with internal teams. Implement agile methodologies to deliver timely, high-quality product releases.
Innovation and Experimentation: Cultivate a culture of learning and experimentation Leverage data analytics, customer insights, and A/B testing to inform product decisions and continuously iterate on product offerings.
Team Development: Recruit, mentor, and lead a high-performing team of product managers. Foster a culture of empathy, accountability, curiosity, and continuous improvement.
Performance Monitoring: Establish and track key performance indicators (KPIs) to assess the efficacy of product initiatives. Report on business performance and make data-driven adjustments as necessary.
Stakeholder Management: Engage with key internal and external stakeholders, including service delivery partners and customer success teams, to ensure alignment and drive broad adoption of new product features.
Qualifications
Experience: 6 years in product management with a proven track record of launching and scaling innovative products, ideally in technology-driven, AI-powered service environments.
Leadership: Demonstrated ability to lead cross-functional teams and drive transformational change Experience in managing high-performing, engaged product teams.
Platform Mindset: Operates with a platform mindset, ensures solutions are designed and implemented in a way that can scale across the full portfolio.
Customer Centricity: Passionate about understanding customer needs and translating them into actionable product strategies Track record of delivering customer-backed solutions.
Operational Excellence: Strong operational acumen with the ability to implement processes that drive efficiency and scale Experience in navigating high levels of ambiguity and visibility.
Communication Skills: Excellent verbal and written communication skills, with the ability to influence and inspire at all organizational levels.
Technical Proficiency: Strong understanding of technical concepts, platform requirements, and the ability to work closely with engineering teams to deliver scalable solutions.
AI Depth: Deep understanding and significant hands-on experience defining strategy for and shipping products leveraging LLM-based agentic systems
Educational Background: Bachelor's degree in Business, Technology, or a related field required. MBA or advanced degree preferred.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at [1] Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: Bay Area California $ 205,500 - 278,000 Southern California $ 189,500 - 256,000 References Visible links 1. https://www.intuit.com/careers/benefits/full-time-employees/
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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Mountain View $205,500 - $278,000
San Diego, CA $146,500- $198,500
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief.
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