Job Description

Department Profile:

Payment Services provides backbone support to the bank business functions primarily for CIB, MSS, GPS and GTS.

The role is critical in order to control the operations of GPS Operation Payment Services by ensuring efficient and secure processing and to improve systems efficiency and profitability on an ongoing basis.

Role Purpose:

Payment Services provides backbone support to the bank business functions primarily for CIB, MSS, GPS and GTS.

The role is critical in order to control the operations of GPS Operation Payment Services by ensuring efficient and secure processing and to improve systems efficiency and profitability on an ongoing basis.

The jobholder must understand the life cycle of all transactions through out Zengin, BOJnet, SWIFT etc. Failure of one of these systems requires the jobholder to provide business proper work-around solutions.

Despite high-volume and complexity of transactions, the jobholder must lead onshore and offshore teams to deliver high quality and error-free services, simultaneously complying with both onshore and offshore regulations.

The jobholder needs to build good relationships with internal /external counter parties like other departments, local banks, overseas banks and regulators etc. to process payments and to resolve issues.

Supporting system enhancements and automations etc. by joining UAT testing is required, and it needs knowledge related to system logics and life cycles of all transaction types.

Proactive management of operation cost through processes re-engineering migration and automation as well as implementing adequate controls to mitigate operational risks are key focus of this job.

Principal Accountabilities:

• Ensure operational risk is managed appropriate
• Ensure smooth and effective payment operation
• Improve work efficiency and safeguard the bank from potential loss
• Contribute to the profitability of the Bank
• Provide information and recommendations to the management
• Develops staff potential and raise the bar of their skills
• Provide GSC in China with the necessary information for daily operation
• Improve work efficiency and safeguard the bank from potential loss.
• Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring.

Experience, Skills and Qualifications:

• Familiarity with sufficient knowledge about payment-related transactions and their relevant regulations
• Above average knowledge of bank payments and reporting regulations
• Experience in working with in operations departments of a banking entity industry
• Experience of communication with Japanese local banks
• Can work and deliver under pressure with critical cut-off time
• Has outstanding written and verbal communication skills, including work, influence and negotiate with relevant stakeholders
• Above average interpersonal skills; can work, influence and negotione with business and other stakeholders
• Driven, results-oriented and good analytical thinking
• Business Level – Japanese
• Conversational – English