About the Role
We are seeking a highly motivated Senior Specialist to join our Transaction Banking team at RHB Banking Group. In this role, you will drive the development and management of digital merchant solutions, supporting the end-to-end lifecycle of products under RHB Pay. You will play a key role in shaping product strategy, enhancing customer experience, and ensuring solutions remain competitive, compliant, and aligned with the Bank’s digital transformation agenda.
What you will be doing
Manage the end-to-end lifecycle of assigned products, from ideation and design to implementation and commercialization
Ensure product developments align with strategic objectives, regulatory requirements, and business goals
Continuously evaluate and enhance product features based on customer needs and market trends
Conduct market research, competitor analysis, and customer studies to identify opportunities for innovation and differentiation
Develop data-driven insights to support product enhancements and new solution development
Benchmark product offerings to maintain competitiveness and market relevance
Collaborate closely with internal stakeholders including IT, operations, compliance, and sales to ensure smooth product implementation
Act as the key liaison between internal teams and external vendors to deliver high-quality solutions
Coordinate with marketing and sales teams on product positioning, promotional strategies, and training materials
Track product performance metrics such as customer base, transaction volume/value, and product utilization
Establish annual business strategies including product development, enhancements, and commercialization plans
Support pre-sales activities and client-specific product customization
Plan, execute, and manage system and non-system related projects including strategic initiatives, compliance changes, and enhancements
Develop and maintain product documentation, operational processes, and governance frameworks
Support go-to-market execution including product launches, merchant onboarding, and campaigns
Monitor product adoption and performance to ensure KPIs are achieved
Ensure all solutions comply with regulatory standards including BNM and PayNet requirements, and adapt proactively to industry changes
What we're looking for
Relevant experience in product management, digital banking, transaction banking, or fintech environment
Strong understanding of digital payments, merchant solutions, or cash management products
Analytical mindset with the ability to translate data into actionable insights
Strong project management and organizational skills
Ability to work cross-functionally and manage multiple stakeholders effectively
Strong communication and interpersonal skills
Proactive, driven, and passionate about digital innovation in financial services
Familiarity with regulatory and compliance requirements in the Malaysian financial industry is an added advantage
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
